IT Service Desk Administrator II UAE National Only
Full-time
Delivery Hero
Job Summary:
The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support troubleshooting and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets assist users at the IT counter and escalate complex issues when necessary.
- Handle daily IT service requests and incidents via ticketing system phone email and walk-ins.
- Manage the IT counter to support employees with hardware software and access requests.
- Provide first-level troubleshooting for Windows and macOS devices including installation configuration and maintenance.
- Support and administer Google Workspace (G Suite) accounts apps and integrations.
- Basic network troubleshooting (LAN/Wi-Fi connectivity VPN printer setup etc.).
- Install configure and maintain applications such as MS Office 365 and collaboration tools.
- Ensure timely escalation of unresolved issues to higher-level IT support teams.
- Assist with new hire onboarding (laptop setup account creation orientation support).
- Track and update asset inventory for laptops peripherals and accessories.
- Provide support for audio/visual and conferencing equipment.
- Deliver outstanding customer service ensuring issues are resolved efficiently and communicated clearly.
- Maintain documentation of processes FAQs and solutions for common issues.
- Participate in IT projects such as system upgrades security awareness and process improvements.
- Ensure compliance with IT policies security guidelines and data protection standards.
Qualifications :
Qualifications & Skills:
- Bachelors degree (or Diploma) in Information Technology Computer Science or related field.
- Fresh graduates are welcome to apply; 12 years of IT support/service desk experience is preferred.
- Strong knowledge of Windows and macOS troubleshooting.
- Familiarity with Google Workspace (G Suite) administration.
- Basic understanding of networking fundamentals (IP addressing DNS DHCP Wi-Fi).
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Excellent problem-solving skills and attention to detail.
- Strong communication and customer service skills.
- Ability to multitask prioritize and work in a fast-paced environment.
- Willingness to work flexible hours or shifts if required.
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 21 hours ago
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