Parts & Service Sales Representative

Parts & Service Sales Representative

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment. United Diesel is specialized in commercial vehicles and is the authorized distributor of Renault Trucks, Tata Motor, Buses and Trucks. It offers complete after Sales Services and provides innovative transport solutions.

Job Purpose

The PSSR position is responsible for the coverage, development and retention of a specific group of customers within a specifically assigned sales territory in order to maximize customer satisfaction and selling spare parts & service.

Job Responsibilities

• Handles Parts and service sales to fleet customers
• Take ownership of customer parts & service issues and follow-up through closure of issues
• Visit Customer jobsite shop or maintenance facilities to observe and develop an awareness of the potential parts or service needs and record information into computer database (CRM)
• Become familiar with Customer machines & applications
• Respond to all Customer request courteously and professionally in a timely and responsive manner
• Maintains a prospecting system to ensure additional business and contribute to the achievement of sales targets
• Raise invoices / sales slips / obtain credit authorization to ensure timely closure of the sales deal
• Advise management of loss sales / parts non-availability for management to take appropriate action
• Handle return spare parts as per policy
• Generate orders and upload on OEM portals based on parts movement to ensure parts availability required to maintain maximum service level
• Analyze the exception reports on critical stocks, lost sales, excess stocks etc. and take corrective action where necessary to improve parts availability and minimize stock obsolescence
• Create article master data as and when required to ensure correct data on the system
• Track shipments and coordinate with logistics for parts consignment to ensure stocks are received on time
• Ensure the documentation / payment is in line as required by the principals to avoid delays in shipment
• Ensures regulatory requirements are in line for the warehouse facility
• Comply with the company QMS requirements.

Job Requirements

Qualification Min. Diploma Bachelor degree would be preferable

Experience Min 5 years in the UAE of selling Spare Parts Commercial vehicle spare parts experience is must

Knowledge & Skills

• Product Knowledge : knowledge of Parts items buses and trucks. Proficient in operating parts catalogue (electronic/manual)
• Sales and Marketing : Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Market Knowledge : Knowledge of target customer, industry, territory, etc.
• Language : Proficient in English language (Verbal and written), Arabic and Hindi would be an added advantage
• Persuasion : Persuading others to change their minds or behaviour.
• Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Negotiation : Bringing others together and trying to reconcile differences
• Social Perceptiveness : Being aware of others’ reactions and understanding why they react as they do

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision.