Supervisor Distribution Center

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Job Description

Manages the daily operation of a store, including accounting/budgeting, hiring, discipline and scheduling of employees, inventory stocking, promotion of sales and maintaining the appearance of the store | Typically implements merchandising, financial management, sales staff supervision and overall management at the store level under direction of region store management | Provides direction to store co-management and department management | Ensures execution of all organization policies at the store level to achieve projected store sales and profit objectives | Advises and directs department management in solving operating problems and improving department performance and conditions.

● Lead and manage a team of 15-20 grocery store supervisors across a geographical area.

• Supervise performance of in-store grocery order fulfillment process - pick, pack and handover to riders.

• Ensure strict adherence to food handling and packing SOPs.

• Ensure best-in-class operational metrics - order preparation time, picker utilization, item replacement compliance, and item out of stock etc. while ensuring customer experience is not compromised.

• Develop store specific processes/workflows where required to ensure efficient store operations.

• Handle real-time coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints, if any.

• Work closely with 3PLs - picker recruitment, training, and performance management.

• Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.

• Manage performance, coach, and train store supervisors.

Qualifications

• 5-7 years previous job experience in order fulfillment and management of pickers.

• 2-3 years' experience of order fulfillment operations in grocery stores.

• Data driven decision making- Is comfortable with Excel/Google sheet and dashboards.

• Basic food handling experience.

• Has managed a large team of pickers before.

• Well organized, able to multitask, and work in a fast-paced environment.

• Open minded; continually seeks to find new and creative ways to accomplish tasks.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship building skills.

• Excellent decision-making abilities.

• Effective issue resolution skills.

• Passion, enthusiasm, reliability and drive results in present capacity.