Patient Coordinator
Careers at UAE
Patient Coordinator
Date: 14 Jun 2023
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 155521
JOB PURPOSE:
The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.
KEY ACCOUNTABILITIES:
Customer Service
- Greet clients and create a warm and welcoming environment
- Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
- Manage all incoming clients and phone calls in a professional manner
- Ensure the highest level of customer service is provided at all times
- Introduce clients to the treating specialist at the time of their appointment
- Ensure the clinic is neat and tidy at all times
- Manage the clients and waiting area in an effective and professional manner
Reception/General Administration Duties
- Manage all incoming phone calls in a professional manner
- Schedule all client consultations and appointments
- Manage the daily schedule of the clinic and all bookings
- Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
- Ensure all paperwork is prepared, recorded and filled accordingly
- Perform any adhoc duties as required to assist in the daily clinic operation
- Ensure all client information is kept confidential and any sensitive information is protected at all times
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
No formal qualification required, although a Diploma or Bachelor Degree is desirable.
Minimum Experience:
- 5+ years working in a role with a high level of customer service experience essential
- Experience working in a fast paced environment
- Previous administration experience desirable
Job-Specific Skills:
- Knowledge of administration
- Proficiency in scheduling and organizing calendars for multiple people
- Ability to handle multiple tasks and prioritize workload
- Strong ability to build relationships with all stakeholders
- Excellent customer service skills
Behavioural Competencies:
- Excellent communication and interpersonal skills
- Highly organized with attention to detail
- Strong planning and time management skills
- Flexible with working hours
- Team player
Vacancy posted 1 day ago
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