Call Center Agent
Full-time
IIQAF
Description
We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls address customer inquiries and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.
As a Call Center Agent at IIQAF you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills empathy and the ability to multitask effectively.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner
- Provide information about products and services and assist customers with their needs
- Resolve customer complaints and escalate issues as needed
- Update customer records accurately in the database
- Follow communication scripts and guidelines when handling different topics
- Meet or exceed call center metrics including call handling time and customer satisfaction targets
- Collaborate with team members to improve overall customer service
- Adhere to company policies and procedures at all times
Requirements:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer service orientation
- Ability to work in a fast-paced environment and handle high call volumes
- Good knowledge of customer relationship management (CRM) systems
- Attention to detail and accuracy in data entry
- Ability to remain calm and professional under pressure
- Flexibility to work in shifts including evenings and weekends
- Previous experience in a call center or customer service role is a plus
Benefits:
- Accommodation
- Transportation
- Health insurance
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Call Center Agent in Dubai vacancy
- - تعلن شركة ليموزين في منطقة الشيخ زايد بدبي عن توفر فرص عمل فورية لموظفي كول سنتر (من الجنسين). تتراوح الرواتب الشهرية بين 3000 و 4500 درهم إماراتي. - وتعتمد القيمة على مستوى الخبرة والكفاءة. تشمل المزايا توفير السكن أو بدل سكن. - بالإضافة إلى المواصلات والتأمين ال...
- ...AZORA Group of Companies is seeking enthusiastic and target-driven Call Center Agents to join its growing real estate team in Dubai. This opportunity is ideal for professionals who enjoy engaging with customers, generating quality leads, and contributing to a high-performing...
AED3500 per month
...We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division. This role is ideal for someone with excellent communication skills, a persuasive approach, and a target-driven mindset. If you enjoy connecting with...- - مطلوب موظفة للعمل في مجال الكول سنتر. - يشترط إجادة اللغتين العربية والإنجليزية. - الراتب 3500 درهم شامل. - وموقع العمل في دبي. - منطقة إنترناشونال سيتي. - الشروط: خبر ة في الكول سنتر - لغة عربية وانجليزي - المهارات: لغة عربية - لغة انجليزية مميزات الوظيفه...
- - يعلن مطعم مصري في دبي عن حاجته لتعيين موظف كول سنتر للعمل بدوام كامل. تشمل المزايا المقدمة توفير السكن. - ووجبات الطعام. - والمواصلات. يشترط في المتقدم أن يتراوح العمر بين 25 و35 سنة. - مع امتلاك خبرة لا تقل عن 3 سنوات في مجال الكول سنتر. - بالإضافة إلى مهارات...
- ...CALL CENTER AGENT – HIRING NOW We are currently hiring a Call Center Agent to handle customer calls, provide support, and ensure excellent service delivery. This is a great opportunity for individuals who are confident, well-spoken, and interested in customer service...
- ...CALL CENTER AGENT Turn every customer interaction into a positive experience. A customer-focused organization is looking for a professional and energetic Call Center Agent to handle customer inquiries, provide support, and maintain excellent communication standards...
- ...Call Center Agent We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls, provide accurate information, and ensure excellent customer service. The ideal candidate should have strong communication skills, patience, and...
- ...POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls...
- ...We are looking for a motivated Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide information about company products and services. The ideal candidate should have good communication skills and a customer-focused attitude...
$2700 - $4000 per month
...Our Client is seeking an experienced and results-driven Call Center Supervisor to oversee the daily operations of our customer service... ...Provide coaching, guidance, and ongoing support to call center agents. Conduct regular performance evaluations and identify development...- ...About the Role Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management . The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a...
Tafaseel BPO
Dubai2 days ago - ...CALL CENTER REPRESENTATIVE – HIRING NOW Position Overview We are looking for a professional and customer-oriented Call Center Representative to join our team and provide exceptional support to our clients. Key Responsibilities Handle inbound and outbound customer...
- ...Position: Call Center Executive Date Posted: June 19, 2026 Industry: Healthcare / Medical Services Employment Type: Full Time Experience: Customer Service or Call Center Experience Preferred Qualification: High School Diploma or Bachelor’s Degree Preferred...
- ...Position: Customer Service Representative (Call Center) Date Posted: July 21, 2026 Industry: Customer Service | BPO | Call Center Employment Type: Full Time Experience: Minimum 1 Year of Call Center Experience Qualification: High School Diploma or Bachelor...
$17.79 - $21.64 per hour
...Position: Claims Call Center Representative Date Posted: June 28, 2026 Industry: Insurance / Customer Service / Call Center Employment Type: Full Time Experience: 6+ Months in Customer Service or Call Center Environment Qualification: High School Diploma...- ...benefit feature sale amenities to guests. Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days....
- ...We are looking for a driven, hungry Tele-Sales Agent to join our growing sales team in Dubai. Your primary responsibility is to connect... ...──────────────── WHAT YOU'LL DO: * Handle 50–60 outbound calls per day to fresh and aged leads * Qualify buyers based on...
AED9000 per month
...successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by... ...skills The ability to thrive in a fast-paced high volume contact center Fluency in both spoken and written English & French Flexibility...- ...TRAVEL AGENT A professional travel organization is seeking a customer-focused and detail-oriented Travel Agent to assist clients with travel arrangements and provide excellent service throughout their journey planning process. This is a great opportunity for individuals...
- ...Description What you will be doing: As a Guest Service Agent (Front Office); you will have the opportunity to showcase your... ...Operate switchboard and guest messaging effectively, handling all calls promptly and professionally. Assist reservations sales calls...
- When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of...
- ...Job Title: Care Contact Center Agent Department: Care Department Reports To: Care Department Manager Location: Office-Based... ...handles customer communication across different channels including calls, emails, social media, Google Chat, and reviews. The role...
- ...We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be...
- ...requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and...
- ...industry, as well as knowledge of client onboarding and KYC processes, is a strong advantage. Experience in handling outbound customer calls and follow-up activities through digital channels. Strong customer service skills and experience using customer support systems...
- ...Mahalakshmi Real Estate is expanding and seeking experienced agents and team leaders in Dubai who are ready to join immediately. We are... ...positioning, and we operate quickly: walk-in interviews only, no Zoom calls, no waiting around. If you have successfully closed deals in...
- ...Fundamental Hospitality is looking to hire an experienced Restaurant Reservations Agent (Part-time) to join our team at Central Reservations in Dubai. This is an excellent opportunity for a customer-focused and highly organized individual who enjoys delivering exceptional...
- ...We are looking for a Reservation Agent to handle customer bookings and inquiries in a professional and efficient manner. Responsibilities: Handle incoming reservation requests (calls, emails, WhatsApp) Book, modify, and cancel reservations accurately Provide information...
- ...transactions, night audits tasks and settlement upon Guests’ departure. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed Provide friendly sand courteous service to guest and respond promptly to...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Agent. Be the first to apply!
