Guest Relations Coordinator
Haus & Haus
Welcome to haus & haus. As an award-winning Real Estate agency, we have an established record of achievement and service – as well as expertise in Residential Sales & Leasing, Short Term & Holiday Rentals, Off Plan & Investments, Property Management and Commercial Properties in Dubai.
We are passionate about maintaining strong, long-lasting relationships with our clients, and are known for our impeccable service standards and professionalism.
We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative.
What You'll Do
Managing a portfolio of up to 50 properties (area specific).
Coordinate any issues faced by the tenants on a daily basis.
Coordinate check ins and check outs for the guests on a 24 hour basis.
Schedule all housekeeping requirements.
Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams.
Responsible to maintain a high level of occupancy all year round.
Carrying out Inventory checks after guests leave the property.
Answer incoming leads via email, phone and WhatsApp for listings.
Responding to all enquiries on International platforms.
Facilitate viewings with clients.
Track, remind and collect any due rental payments.
Responsible to return clients security deposits.
Record all bookings and client’s information in our PMS system.
What You'll Need
Minimum 2 years experience in a similar role.
Driving license and car is a must.
Experience in Dubai is essential.
Experience and knowledge of the Dubai Real Estate market is preferred.
Strong negotiation and consultative sales skills.
Proven experience improving customer satisfaction.
Excellent communication skills, with a high proficiency in English.
Advanced troubleshooting and multi-tasking skills.
If you're passionate about delivering exceptional guest experiences and are ready to join our growing Holiday Homes team, we'd love to hear from you. Apply today.
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