Clinical Support Specialist

About the Company

Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.

Responsibilities

• Serve as the key point-of-contact for patients through their treatment and recovery process
• Deliver patient experience via phone, chat, and email to resolve administrative, medication, or service management issues
• Make and receive inbound and outbound calls continuously throughout the work shift
• Adhere to defined workflows to ensure consistent, high-quality support and maintain clean documentation
• Master technology tools including the Bicycle Health app, G-suite, Zoom, FreshWorks, and Athena
• Collaborate with medical and behavioral health clinicians to deliver telehealth care support

Requirements

• High school diploma, GED, or 2 years of relevant work experience
• 2+ years of high-volume customer service experience (hospitality, retail, or consumer-facing)
• OR 2+ years of experience in care coordination, patient advocacy, or patient-facing healthcare roles
• OR 1+ years of experience in patient support or clinical support within a telehealth setting
• Strong written and verbal communication skills
• Proficiency with computer technology and navigating multiple software platforms
• Access to a private work environment with high-speed internet for video conferencing

Benefits

• 3 Weeks PTO plus 8.5 days of sick time and 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend