Sales Executive | Al-Futtaim Automotive | Volvo

Job Requisition ID:

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Sales Executive is responsible for achieving sales targets with retained gross margins on new and TPO units while maximizing the uptake of Finance and Insurance products, trade-ins, and accessory sales. The role ensures high standards on Customer Satisfaction Value (CSV) and Net Promoter Score (NPS) throughout the customer journey, reflecting Al-Futtaim's values of integrity, collaboration, excellence, and respect. The position demands close interaction with Branch Support Staff, Showroom Managers, and Branch Sales Executives to optimize sales processes and enhance customer experiences. Working within the automotive retail sector, this role requires extended hours, including evenings and weekends, to achieve targets and support personal growth.

What You Will Do:

• Achieve monthly unit sale targets by guiding customers through a structured offer journey to ensure sales success.

• Maximize retained gross margins on unit sales to boost branch profitability.

• Reach monthly Finance & Insurance (F&I) product sales goals to enhance revenue streams.

• Facilitate effective referrals to Showroom Managers for second facing and increase NPS/CSV scoring.

• Meet established targets for Trade-ins and Dealer Installed Options (DIO) Accessories sales.

• Convert leads from various sources (Tel/Web/Walk-in) to sales at a conversion rate of 25%.

• Ensure complete collection and accuracy of customer data during interactions to maintain efficient operations and follow-ups.

• Participate actively in daily, weekly, and monthly sales meetings.

• Attend mandatory and suggested trainings to remain informed about systems and product knowledge.

• Stay up-to-date with current brand campaigns and competitor activities.

• Enhance financial understanding to better present available customer buying options.

Required Skills To Be Successful:

• Strong communication skills, both written and spoken.

• Proficiency and experience with Microsoft Office, particularly Excel.

• Ability to multitask and effectively plan and schedule.

• Negotiation skills with a proven ability to influence customer choices.

What Qualifies You For The Role:

• Bachelor's degree.

• Minimum 2 years of sales experience, with a preference for an automotive background.

• Proficiency in English, with Arabic preferred.

• Solid understanding and experience with Microsoft Office applications, especially Excel.

• Exceptional upselling skills and ability to create value from new products.

• Strong negotiation skills to influence customer buying decisions.

• Ability to develop and execute actionable sales plans.

• Digitally savvy with attention to detail and data accuracy.

• Self-motivated, adaptable to feedback, and able to work independently.

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.