Support Lead

Abu Dhabi, United Arab Emirates | Posted on 05/29/2025

Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.

Job Description

Preparation of Temporary Laptops

• Re-image the temporary laptops to be used during this project
• Reach out to the end-users to explain the process
• Confirm with the end-users that all their data is saved in OneDrive
• Deliver and configure the temporary laptops for the end-users and allow for data synchronization
• Collect the end-users’ laptops to start their imaging process

Re‑imaging Process

• Apply the approved Golden Image
• Use the approved naming convention
• Liaise with relevant security teams to ensure newly imaged devices are compliant as per the adopted policies and standards
• Ensure newly imaged devices are successfully reporting to In‑Tune
• Ensure newly imaged devices are compliant as per Intune configured security policies
• Liaise with the relevant patching team to ensure newly imaged devices have the latest OS and third‑party application patches
• Ensure newly imaged devices have EndpointCentral agent and can be successfully managed by Endpoint Central
• Liaise with the operation team to ensure newly imaged computer accounts are moved to the correct Active Directory OUs
• Liaise with the Operation team to do the necessary cleanup of the old computer accounts in AD and Endpoint Central as per the followed process
• Liaise with the Relevant Security team to do the necessary cleanup of the old computer accounts in Intune as per the followed process
• Update the asset management module with the new records
• Update the asset tags on the re‑imaged laptops

Data Backup & Restoration

• Check and ensure local data backup before re‑imaging for all endpoints
• Liaise with the end‑users to ensure their data is saved in OneDrive
• Restore end users’ data and verify accessibility post imaging

Post Re‑Imaging Activities

• Follow up with end‑users to confirm successful functionality
• Address any post‑reimaging technical issues in coordination with the Operation team
• Liaise with the relevant team to share the Compliance report for the newly imaged devices on a weekly basis
• Liaise with the relevant team to share the Asset management report of the newly imaged devices on a weekly basis
• Liaise with the relevant team to share the Endpoint Central report of the newly imaged devices on a weekly basis
• Liaise with the relevant team to share the patching reports on a weekly basis
• Submit a weekly progress report detailing the completion status and any challenges encountered