VIP Aviation Concierge | Customer Service Agent

Customer Service Agent

Date: 14 Jun 2023

Location: AE

Company: Al Futtaim Private Company LLC

About the Company

DC Aviation Al Futtaim (DCAF) has come a long way since its establishment in 2013 as the only integrated Hangar and VIP lounge facility in DWC. We offer services in Charter, FBO, Maintenance and Aircraft Management and strive to deliver excellence in all aspects of our business with our primary focus being to exceed customer expectations. Having obtained our AOC in 2015 our mission is to be the number one Business Aviation Company not only in UAE but also across the region. Being a Joint Venture of two strong conglomerates and also the first mover based in the newly developed Al-Maktoum International Airport, which is set to become the biggest airport in the region, puts us in the enviable position of setting the standard and leading the way for others to follow.

About the Role

The Customer Service Agent will ensure that all passengers and guests receive VIP hospitality whilst visiting the facility. He will actively promote the comfort and well-being of all guests and coordinate all aircraft and crew requirements and monitor ramp activities in order to ensure excellent and efficient service delivery.

Primary Duties

• Responsible for facilitating the arrival and departure of aircraft and passengers
• Co-ordinate aircraft handling and servicing in an efficient and timely manner
• Render personal service to all passengers/guests in the FBO
• Work closely with all other departments to ensure an efficient and professional service is delivered
• Facilitate comfort of passengers/guests and create harmonious atmosphere
• Greet and welcome passengers/guests to FBO
• Answer questions and advise passengers/guests concerning flight schedules; hotels; arrival or departure time etc. if required
• Guide and escort passengers/guests to/from designated aircraft; co-ordinate all transportation requirements for passengers and crew
• Expedite transfer of passengers/guests between aircraft and FBO/limousine service, including Security, Immigration and Customs
• Inform passengers/guests upon request, concerning schedules and travel itineraries
• Liaise with crews and co-ordinate all aircraft service and fuel requests
• Process handling files accurately and in a timely manner
• Inform passengers/guests of FBO facilities i.e. rest room; snack bar etc.
• Co-ordinate all third party services, catering, newspapers etc.

Minimum Qualifications

• High School Certificate
• Valid unrestricted UAE driver’s license essential

Minimum Experience

• Previous experience within aviation or hospitality industry essential
• VIP experience desirable

Job-Specific Skills

• Detail oriented methodical approach to solving/performing tasks
• Ability to handle multiple tasks and work under pressure
• Pride in performing to the best of own ability
• Good communications and interpersonal skills

All positions are full time contract, with permanent residency in Dubai. Applicants must be a permanent resident of Dubai or be willing to relocate. Please ensure you specify the role you are qualified for – only those with the required qualifications will be contacted.