Customer Service Associate | Retail | Marks & Spencer | UAE

Job Requisition ID: 167767

Overview of the role

The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.).

What you will do

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
• Participates in and attends all store meetings and other related functions
• Represents a positive attitude toward the merchandise, the brand and the company
• Participates in all inventories
• Assumes and completes other duties as assigned by store management.
• Meets or exceeds weekly sales targets
• Satisfactorily completes all duties as assigned by management
• Is punctual and adheres to designated work schedule
• Is flexible and works well with peers and management to accomplish duties
• Follows M&S Policies and Procedures 100%
• Performs housekeeping duties as required
• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code
• Greets customers immediately upon entering the store with a smile and sincere non business like greeting
• Provides customers with current relevant information
• Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product
• Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database
• Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back.

Required Skills

• The Sales Associate should have a friendly and engaging personality and be comfortable with working with members of the general public.
• Good verbal communication skills
• Ability to stand for a minimum of 8 hours
• Confident, helpful and polite and be physically fit
• Stock replenishment

What equips you for the role

• High School (Bachelor Preferred)
• 4-5 years’ experience in Fashion industry.
• Proven ability to achieve goals.
• Good Personality
• Good communication skills
• Excellent relationship skills
• Accountability