Digital Banking BA
Full-time
Virtusa
Digital Banking Business Analyst to act as the bridge between technology teams and sales & distribution teams ensuring smooth digital case submissions and supporting process optimization. This role involves conducting market research competitor analysis and in-depth investigations into processes while engaging stakeholders. The ideal candidate will have strong analytical skills excellent communication abilities and experience in process mapping. TECHNOLOGY & PROCESS SUPPORT:
ACT AS A LIAISON BETWEEN SALES & DISTRIBUTION TEAMS AND TECHNOLOGY TEAMS FOR DIGITAL CASE SUBMISSIONS OR ISSUES.
INVESTIGATE AND RESOLVE ISSUES RELATED TO DIGITAL CASE PROCESSING AND APPROVALS.
WORK CLOSELY WITH IT AND PRODUCT TEAMS TO IMPROVE DIGITAL SALES JOURNEYS.
PROVIDE POST RELEASE SUPPORT IN THE FORM OF SANITY TESTING AND DEBUGGING ACTIVITIES
MARKET & COMPETITOR RESEARCH:
CONDUCT IN-DEPTH MARKET RESEARCH TO IDENTIFY INDUSTRY TRENDS AND BEST PRACTICES.
PERFORM COMPETITOR BENCHMARKING TO ENHANCE DIGITAL PRODUCT OFFERINGS.
ANALYZE CUSTOMER BEHAVIOR AND PREFERENCES TO SUGGEST IMPROVEMENTS IN DIGITAL BANKING SOLUTIONS.
PROCESS & OPERATIONAL EXCELLENCE STAKEHOLDER & COMMUNICATION MANAGEMENT:
ENGAGE AND MANAGE SENIOR STAKEHOLDERS ACROSS DEPARTMENTS.
PREPARE AND PRESENT FINDINGS REPORTS AND RECOMMENDATIONS TO LEADERSHIP TEAMS.
COLLABORATE WITH MULTIPLE TEAMS INCLUDING COMPLIANCE RISK IT AND OPERATIONS TO DRIVE ALIGNMENT. PROVEN EXPERIENCE IN DIGITAL BANKING BUSINESS ANALYSIS OR A RELATED FIELD.
UNDERSTANDING OF DIGITAL BANKING OPERATIONS AND SALES PROCESSES.
EXPERIENCE WORKING WITH TECHNOLOGY TEAMS TO ENHANCE DIGITAL BANKING PLATFORMS.
ABILITY TO CONDUCT MARKET RESEARCH COMPETITOR ANALYSIS AND PROCESS INVESTIGATIONS.
PROFICIENCY IN PROCESS MAPPING TOOLS
Vacancy posted 12 hours ago
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