IT Support Helpdesk support IT Infrastructure Engineer 3850
Full-time
Mindtel
Job Summary (List Format):
- Provide Level 1 technical support for endpoints network queries and basic IT infrastructure issues.
- Troubleshoot and resolve OS-level issues (Windows/Mac/Linux).
- Support and troubleshoot networking protocols and configurations (VLAN DNS DHCP).
- Monitor and maintain IT equipment applications and network connectivity.
- Support POS (Point of Sale) systems (preferred but not required).
- Document support tickets solutions and follow escalation procedures.
- Work collaboratively within a multicultural multi-national environment.
- Communicate effectively and demonstrate strong analytical and troubleshooting skills.
- Maintain up-to-date technical knowledge and eagerness to learn.
- Ensure all activities comply with company policies and quality standards.
- Provide Level 1 technical support for endpoints network queries and basic IT infrastructure issues.
- Troubleshoot and resolve OS-level issues (Windows/Mac/Linux).
- Support and troubleshoot networking protocols and configurations (VLAN DNS DHCP).
- Monitor and maintain IT equipment applications and network connectivity.
- Support POS (Point of Sale) systems (preferred but not required).
- Document support tickets solutions and follow escalation procedures.
- Work collaboratively within a multicultural multi-national environment.
- Communicate effectively and demonstrate strong analytical and troubleshooting skills.
- Maintain up-to-date technical knowledge and eagerness to learn.
- Ensure all activities comply with company policies and quality standards.
Vacancy posted 6 hours ago
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