Middle East Business Support Advisor

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Middle East Business Support Advisor

Posting Date: 23 Aug 2026

Location: Abu Dhabi, Abu Dhabi, AE

Contract Type: Fixed-Term

Division: Middle East and India Engineering Commercial Manag

Level of experience: Intermediate

RINA is currently recruiting for a Middle East Business Support Advisor to join its office in Abu Dhabi within the Middle East and India Engineering Commercial Management Division.

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations.

Key Accountabilities

• 1. Customer Data Management (if needed):
  • Create and maintain accurate customer records in the database.
  • Ensure that customer information is up-to-date and complete.
  • Handle customer inquiries related to account information and updates.
• 2. Offer Management:
  • Collaborate with business development teams to insert offer in the internal system
  • Provide customer with complete and accurate offer documents
• 3. Contract and Customer Order Processing:
  • Manage and update contract, ensuring accuracy and completeness.
  • Receive and process customer orders, ensuring accuracy and completeness.
  • Coordinate with relevant departments to fulfill orders in a timely manner.
  • Update customers on order status and expected delivery dates.
• 4. Invoicing (if needed):
  • Generate and issue invoices to customers based on sales orders or service agreements.
  • Verify the accuracy of invoice details, including pricing and quantities.
  • Handle invoice-related inquiries and discrepancies.
• 5. Payment Processing (if needed):
  • Monitor and track customer payments.
  • Coordinate with the finance department to ensure timely and accurate payment processing.
  • Address payment-related inquiries and issues.
• 6. Timesheet Management (if needed):
  • Remind technical staff to submit accurate and timely timesheets for each project.
  • Ensure timesheets are completed in accordance with company policies and client requirements.
• 7. Customer Communication:
  • Communicate with customers to provide information about products, services, and order status.
  • Respond to customer inquiries and resolve issues promptly and professionally.
  • Send out communication regarding invoices, payment reminders, and other relevant updates.
• 8. Problem Resolution:
  • Identify and address customer concerns, working collaboratively with other departments as needed.
  • Investigate and resolve billing discrepancies or disputes.
  • Ensure a high level of customer satisfaction through effective problem resolution.
• 9. Compliance and Documentation:
  • Ensure compliance with company policies and procedures in customer interactions.
  • Maintain accurate and organized records of customer communications, transactions, and invoices.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind.We are also compliant to the Italian Law n. 68/99.