Executive Assistant to Global COO - Raffles & Fairmont

Raffles Hotels & Resorts
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.

Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. 

To join our Group, please visit 

Job Description

Executive Office:

-Provide comprehensive administrative and organizational support to the COO, ensuring smooth and efficient day-to-day operations of the office.

-Manage the COO’s agenda, including scheduling meetings, coordinating calendars, and ensuring timely preparation and follow-up.

-Prepare presentations, reports, briefing notes, and meeting materials for internal meetings, VPO calls, owner meetings, and leadership forums.

-Support the COO with travel arrangements, itineraries, and related logistics.

-Anticipate administrative needs and ensure deadlines are tracked and met.

-Organize and coordinate team meetings and cross-functional discussions, including agenda preparation and follow-up on action items.

-Handle administrative files and documentation, including invoices, approvals, and correspondence.

-Maintain and update administrative records, databases, and contact lists

 VPO & Owner Engagement:

-Act as a coordination point between the COO’s office and Vice Presidents of Operations, owners, and asset managers as required.

-Support the preparation and follow-up of owner meetings, site visits, and operational reviews.

-Consolidate information and inputs from VPOs and regional teams when requested by the COO.

-Assist in organizing internal and external events linked to the COO’s office.

-Build effective working relationships with internal and external stakeholders, always maintaining professionalism and confidentiality.

Qualifications

• Strong verbal and written communication skills in English
• Minimum 5 years of relevant experience in operations, project management, or strategy, preferably in hospitality, luxury, or multi-brand corporate environments
• Working knowledge of Office 365, especially presentations
• Excellent organizational and time management skills
• Knowledge of office management systems and procedures
• Discretion and ability to maintain confidentiality

Additional Information

Your team and working environment:

You will be working with the Global brand Loyalty team and coordinating with wide Commercial team on a daily basis.

We Are Heartists

Our buildings are grand and our people exceptional. Our architecture gives us presence, but we are the heart and soul

We Are Home To Events That Matter.

We contribute to the collective vibrancy of our destinations and are part of their enduring spirit. We share a passion for culture with our guests, and we’re honored to be their trusted guide.

We Are Empowered.

We take care of the little things and the big things. We believe moments that engage the heart create lifelong memories.

We Push Ourselves Every Day.

We strive to always be better; to not stand still. We know where we’re going, and we will leave the world a better place.

There Is No Room For Ordinary In Anything We Do.

We’re proud to share our past with generations of colleagues who created our rich history, and we accept our responsibility to follow in that tradition—it inspires our future.

We Lead From The Heart.

We make genuine connections, and we cherish every opportunity to make the people around us feel special.

We Are A Family.

We celebrate our differences, we support each other, and we always stand together.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"