Customer Insights Specialist
Full-time
Black Pearl Consult
We are hiring a Customer Insights Specialist to lead customer research surveys and Voice of Customer (VoC) programs. This role focuses on analyzing customer feedback and transforming data into clear insights that help improve services and customer journeys.
Key Responsibilities:
- Manage and enhance customer surveys (NPS CSAT CES) across all channels.
- Conduct customer research focus groups interviews and usability studies.
- Analyze survey data operational data and customer feedback to identify trends and pain points.
- Develop dashboards and reports for internal teams.
- Support CX design teams by providing data-backed recommendations.
Requirements
Qualifications:
- Bachelors degree in Market Research Data Science Psychology or similar.
- 2-7 years of experience (depends on educational attainment)
- Experience with VoC programs customer analytics or research methods.
- Ability to analyze complex datasets and present insights clearly.
- Familiarity with VoC platforms (Qualtrics Medallia) is a plus.
- Arabic language is mandatory but not required
To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.
Vacancy posted 19 hours ago
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