Customer Insights Specialist - Arabic Speaking
Black Pearl Consult
Customer Insights Specialist - Arabic Speaking
Ajman, United Arab Emirates | Posted on 04/19/2026
Key Responsibilities
- Manage and enhance customer surveys (NPS, CSAT, CES) across all channels.
- Conduct customer research, focus groups, interviews, and usability studies.
- Analyze survey data, operational data, and customer feedback to identify trends and pain points.
- Develop dashboards and reports for internal teams.
- Support CX design teams by providing data-backed recommendations.
Requirements
Qualifications:
- Bachelor’s degree in Market Research, Data Science, Psychology, or similar.
- 2-7 years of experience (depends on educational attainment)
- Experience with VoC programs, customer analytics, or research methods.
- Ability to analyze complex datasets and present insights clearly.
- Familiarity with VoC platforms (Qualtrics, Medallia) is a plus.
- Arabic language is mandatory but not required
Vacancy posted 2 days ago
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