...Lead the end-to-end bidding process for contact center projects, from initial opportunity assessment to final proposal submission.
Collaborate with Sales, Operations, Finance and other departments/teams to gather necessary information for proposals.
Analyze...
Tafaseel BPO
Dubai
2 days ago
...The job posting is outdated and position may be filled
Oversees contact center quality of the work in-line with quality and performance standards & Knowledge management program
Establishes standards governing customer interactions and implements monitoring...
Al Nahiya Group
Abu Dhabi
3 days ago
...transformation of customer service operations as the Head of Call Center and Multichannel Operations. Develop strategies to centralize... ...Strong communication skillset.
Indepth knowledge of contact center technologies including automatic call distribution (ACD)...
Talent Pal
Abu Dhabi
4 days ago
~ Contact Center Associate - Work from home
Contact Center Associate - Work from home
Responsibilities:- Respond to customer inquiries and provide accurate information via phone, email, or chat- Handle customer complaints and resolve issues promptly and professionally...
Abu Dhabi Global Market ADGM
Abu Dhabi
3 days ago
...position may be filled
• Receive HR queries in Arabic, Hebrew, and English via phone, email or other communication channels and log contacts into the shared service case management system.
• Take ownership of employee contacts ensuring that each contact is accepted and...
Amazon Dubai
Dubai
3 days ago
...cases
• Identify various means to measure customer satisfaction and improve services
• Manage day to day operations within the contact centre to ensure seamless operations.
• Ensure that the contact centre objectives and KPIs are aligned with organisations strategy...
DP World Dubai
Dubai
3 days ago
...agreed service level targets are consistently achieved in a cost-effective manner.
Assume the key role in the control of the Contact Center cost position by ensuring that the First contact is always running at optimal levels of efficiency and in the most cost-...
MAJID AL FUTTAIM
Dubai
1 day ago
...The Contact Center Manager is responsible for directing, managing, planning, organizing, and implementing departmental goals, objectives and strategies to achieve service excellence and customer satisfaction.
Key Objectives:
• Efficiently manage SGE’s Regional...
Samsung Electronics Company Limited
Dubai
2 days ago
~ Service Quality Officer - Contact Center
Service Quality Officer - Contact Center
Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management; sets the quality...
AIR ARABIA
Sharjah
4 days ago
...Contact Center Executive Jobs In Dubai UAE | Aramex
For More Top Organization Jobs Click Here
We are seeking a self-driven and highly competent executive director to lead and influence our organization towards favorable growth, and to design and direct strategies...
Aramex
Dubai
1 day ago
1- Service Quality Officer – Contact Center
Job: Full Time
Location: Sharjah, UAE
Job Responsibilities:
Assists in conducting market researches, benchmark, calibration sessions and surveys to identify/implement trends and best practices in service quality management...
Air Arabia
Sharjah
5 days ago
....
Contact Center Quality Assurance is responsible for assessing the quality of the performance of the call center associates.
.
The QA will monitor inbound and outbound calls, chat and email responses.
.
Track customer service and conformity as per...
ULTIMATE HUMAN RESOURCES SOLUTIONS LLC
Sharjah
4 days ago
...Solution Architect (CRM – Contact Center) Jobs in Abu Dhabi
For More Top Organization Jobs:
1- Solution Architect (CRM – Contact Center , Loyalty)
Job: Full Time
Location: Abu Dhabi, UAE
Description:
The purpose of this role is to lead and drive the design...
Etihad Airways
Abu Dhabi
5 days ago
...Project Manager implementation of Genesys Contact Center solutions
This is a 12 month contract position
Project Manager implementation of Genesys Contact Center/ Call Centre software is required. My client is a Global name organisation, which is an international...
RP International (RPI)
Dubai
2 days ago
...Dubai Airports Jobs | Analyst – HR Contact Center Jobs
Description:
Every organization depends on its people and their passion. They’re the ones who look for new ways to innovate, delight and excite everybody they work with and for. And here, they’re empowered and...
Dubai Airports
Dubai
5 days ago
...We are hiring Contact Center Executive for one of our client in Dubai who is into real estate industry
Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding...
...Job Description
Manager- Contact Center (Emirati only)
Full-time Sub Division: CB Sales & Distribution Division: Consumer Banking Group - UAE
Company Description
Join the UAE’s largest bank and one of the world’s largest and safest financial institutions...
...Contact Center Process Excellence Officer | Tafaseel BPO Dubai
Tafaseel: UAE’s largest BPO, offering best outsourcing services, skilled people, premium places, stringent processes and cutting edge technology
Contact Center Process Excellence Officer | Tafaseel BPO...
Tafaseel BPO
Dubai
2 days ago
...Contact Center Executive Jobs In Dubai UAE 2023 | Aramex
For More Top Organization Jobs Click Here
Description:
We are looking for an experienced Center Executive to take overall responsibility for film and television show production:/
Responsibilities...
Aramex
Dubai
5 days ago
Key Responsibilities
Contracts review and contracts writing.
Engaging with technical teams to gather Scope of Work requirements and translate them into contracts.
Developing procurement plans and strategies for services contracts.
Handling all types...
Aramco
Dubai
3 days ago
...Centre software. Experience with large scale network deployments.
Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable.
Excellent and assertive communications...
Dautom
Abu Dhabi
1 day ago
...advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that...
Amazon Dubai
Dubai
3 days ago
...advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that...
Damac Properties Dubai
Dubai
3 days ago
...managementOperational Management:Oversee day-to-day operations of the learning center.Schedule and coordinate classes, ensuring efficient use of... ...any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr.Job is an online platform that...
AmnAds
Dubai
1 day ago
...Infrastructure as code software will be plus
• Knowledge on Data Center Networking, Cloud & Storage technologies and their respective... ...any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Dr.Job is an online platform that connects...
TASC Outsourcing Dubai
Dubai
3 days ago
...advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Our goal is to make hiring as easy as possible. We find the right talent for every company, ensuring that...
NADIA Global
Dubai
4 days ago
...Manager – Contact Centre Jobs in Dubai | Transguard Careers
Job Responsibilities:
Review the overall contact center strategy & develop the required business rules for the contact center and associated platforms (i.e. IVR setup) aligned to the objectives and goals...
Transguard Group
Dubai
1 day ago
...Manage the service center team, implement and optimize service center processes and procedures to improve efficiency, reduce costs,... ...with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Our goal is to make hiring as easy...
PROCORP Management
Abu Dhabi
1 day ago
...Ø Drive growth of the Center business through development and execution of marketing and sales plans
Ø Providing complete information to clients based on their needs and aspirations
Ø Encouraging telephonic leads and leads from other sources to walk into the...
The Princeton Review - Score Plus & Inlingua - Sharjah
Sharjah
5 days ago
...sortation operations including but not limited to :
Lead sort center activities across a shift and support coordination of staff... ...with any third party. If you suspect fraud or malpractice, please contact us via contact us page. Our goal is to make hiring as easy as...
Amazon Dubai
Dubai
3 days ago