...complaints.
Provide first and second line technical support, answering user queries relating to hardware and software problems, via helpdesk portal, desk visit, phone, collaboration tools, and email.
Researching required information using available resources....
Dautom
Abu Dhabi
1 day ago
Provide first and second line technical support answering user queries relating to hardware and software problems via
desk visit phone and email
Answer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalating...
Dautom
Abu Dhabi
5 hours agonew
...A new role has come up with a large and well-known firm based in the UAE. Our client is recruiting for a well-experienced IT Helpdesk Support Analyst interested in working in a standalone role, working in a quite demanding work environment. You will primarily be...
Black Pearl Consult
Abu Dhabi
2 days ago
...Job Description:
The Helpdesk Executive provides technical support and assistance to end-users for hardware, software, and network-related issues. They respond to inquiries, resolve problems, and offer guidance to customers via phone, email, or in person. The Helpdesk...
...Mange, maintain & monitor the IT helpdesk activity.
Develop & maintain IT performance dashboards & reports.
IT department administration activities.
Coordinate all department correspondences, documents, contracts, and completions certificates, signed...
United Al Saqer Group
Abu Dhabi
3 days ago
...experts create intranets, portals, document management systems, contract management systems, learning management systems, ticketing and helpdesk systems and more
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to...
Talascend
Abu Dhabi
2 days ago
...Specific Requirements 3 years minimum experience across administration, helpdesk or call centre Excellent command in English & Arabic both written and verbal is essential Good literacy and numeracy skills required for the role Ideally a degree holder, minimum high school...
SERCO
Abu Dhabi
1 day ago
...employment as soon as possible.The successful candidate will be fluent in English, with at least 5 years experience of working in a helpdesk environment, and a broad understanding of IT systems including software, devices and infrastructure. Experience in a school...
British School
Abu Dhabi
3 days ago
...statuses and provide instructions for issue resolution when necessary.
Requirements:
Proven experience in a technical support or helpdesk role.
Excellent communication and problem-solving skills.
Ability to work well in a team and collaborate with others....
Alpha Data Recruitment
Abu Dhabi
3 days ago
...check.)
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United Nations Development Programme
Abu Dhabi
20 hours ago
...bank/financial institution with exposure to wealth/consumer operations and account services.
Handling of the WM Investments Helpdesk.
Input of Investment Cash Account Opening/Closure, Portfolio Creation/Closure and Account Maintenance activities.
Prepare...
Sundus
Abu Dhabi
3 days ago
...the modern world.
We are looking for a CAFM (Computer Aided Facilities Management) Specialist who will support and assist the helpdesk manager and CAFM engineer in delivering the CAFM services, projects to multiple clients served from Central Helpdesk.
CAFM Specialist...
Serco
Abu Dhabi
1 day ago
...Read on.
What you will need to do:
Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
Offer proactive support to users by update all users’ applications with the latest service packs and patches
Ensure...
Archirodon group
Abu Dhabi
1 day ago
...Support:
Provide advanced technical support to resolve complex issues and ensure seamless IT operations.
Collaborate with the helpdesk and support teams to address escalated technical challenges.
Infrastructure Planning:
Participate in the strategic planning...
Injazat
Abu Dhabi
4 days ago
...support and answering queries from employees whensolicited.
Manage or escalate the queries and complaints from thecentralized helpdesk, orientate queries and complaints to the appropriate individuals and assure thatthese are resolved in due time to...
Al Nahiya Group
Abu Dhabi
1 day ago
...life cycle of the customer from ordering to support to follow ups.· Responsible for the daily operations of the technical support helpdesk (ticket system)
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct...
Servcorp
Abu Dhabi
3 days ago
...process is adhered to Bank compliance, Policies and procedures. Job Context Core Responsibilities
Handling of the WM Investments Helpdesk
Receipt and processing of the Investment Subscription and Redemption documents for all investment products in Wealth Management...
First Gulf Bank PJSC
Abu Dhabi
1 day ago
...including all maintenance, specialist systems maintenance, projects & capital works and life cycle programs), Support Services (including Helpdesk, Customer & Guest liaison, Catering & Hospitality, Sports & Recreation, Transport, Mail, Portering and Office Services), Soft...
SERCO
Abu Dhabi
3 days ago
...availability for end users.
Install and administer email solutions and gateways to ensure seamless messaging system for users.
Provide helpdesk support services to facilitate smooth functioning of the Company’s business processes and resolution of issues faced by end users....
Transguard Group LLC
Abu Dhabi
4 days ago
...requirements/SLAs and increase efficiency, while ensuring full compliance with applicable regulations. Responsible for monitoring myLearning helpdesk and provide technical support to global system users in compliance with AskHR SLA.
Job Responsibilities:
~ Analyse course...
Etihad Airways
Abu Dhabi
4 days ago
...upgrades of IT infrastructure.
Strong knowledge of systems and networks, hardware, and networking protocols
Lead desktop and helpdesk support, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with...
TAZWEED EMPLOYMENT SERVICES
Abu Dhabi
4 days ago
...science, information technology, or similar.
~2-5 years of experience as a support engineer.
~ In-depth knowledge of Windows, Linux, and Mac OS environments.
~ Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
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Hilton
Abu Dhabi
20 hours ago
...operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely...
...employment.
As soon as possible, report any potential or actual risks or incidents affecting the security of information to the helpdesk.
Maintain risk free / controlled IT environment at ADIB.
Specialist Skills / Technical Knowledge Required for this role:...
Abu Dhabi Islamic Bank PJSC
Abu Dhabi
20 hours ago
Candidate should have strong IT helpdesk Support (L1 & L2) in Windows Desktop Support, Windows Server Administration, Microsoft Exchange Server Support on User Outlook, Share Folder Support, Active Directory, VmWare Support, Veeam Backup, Printer and Antivirus.
Good...
...track record of developing and implementing IT strategy and plans.
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery...
...Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these...
...queries during the works on site.Ensure jobs orders payments are collected from customers and reported to the Service Centre Manager/Supervisor.Respond to and escalate customers’ enquiries promptly.Act as helpdesk to assist Service Centre employees on HR and Admin matters.
...Requirements:
Bachelor's degree in computer science, engineering, or a related field.
Proven experience in technical support or helpdesk role.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to...
...A. Planning
1. Prepares Annual and Monthly Plan for Job Request Servicing Record the call received from by Helpdesk Operator.
2. Prepares Monthly Schedule & Status Monitoring reports
3. Provide data required for Facilities PlanningB. Implementation & Monitoring...