Search Results: 16 vacancies
...Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques
Respond to customer postings as appropriate tackling any complaints and issues
Managing Execution
Achieve agreed performance goals...
...implements company safety standards.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for... ...provide excellent customer service.
• Handles guest problems and complaints.
• Interacts with guests to obtain feedback on product...
...supplies and reduce spoilage, breakage and wastage.
# To handle staff enquiries in a courteous and efficient manner and report staff complaints or problems to Team Leader if no immediate solution can be found and assure follow up with staff.
# To keep all keys signed out...
...Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
Report any unusual occurrences or requests...
...functioning of telephone equipment in the hotel at all times and to implement correct telephone operating procedures
Handle any guest complaints and/or remarks; provides a response as soon as possible
Handle phone calls and forward any messages received for the guest....
...disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper...
...the Supervisor of any defects or maintenance work required in the guest rooms.
To inform the Supervisor of guest comments or complaints.
To ensure that the trolleys and cubby holes are kept clean and tidy at all times
Ensure that all garbage is removed from the...
...non-alcohol beverages.
Service Wine and Beer to guests.
Arrange bottles and glasses to make attractive displays.
Assess customers’ needs and preferences and make recommendations
Ability to Sell or influence others for up selling and suggestive selling.
Provide...
...standing and walking throughout shift.
Proficient in the English language (verbal & written), second language is an asset.
Customer service.
Interpersonal skills.
Good communications skills.
Additional Information
Employee benefit card offering discounted...
...other languages and a basic understanding of local languages will be an advantage
Interpersonal skills
Basic computer skills
Customer-oriented with a positive attitude and smiling face
Friendly and approachable
Ability and willingness to perform under stress...
...serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the...
...responsibility.
• Understands how to manage in a culturally diverse work environment.
• Manages the quality process in areas of customer service and employee satisfaction.
Managing and Conducting Human Resource Activities
• Supports the development, mentoring...
...behaviours, skills, and values that follow:
Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work...
...good MS Excel skills
Strong organisational skills
Ability to develop strong working relationships with internal and external customers
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Relevant...
...behaviours, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond...
...values that follow:
Positive attitude
Good communication skills (oral and Written)
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your...
