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...to line manager• Coordinate with internal departments for client requests• Maintain accurate customer records• Provide after-sales service and address client issues
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...variety of talents from all over the world. We recruit professionals from different areas for YAS Holding and our subsidiary companies.
For more information, Please visit YAS Holding website
Page Service Desk Analyst - YHL Careers Careers loaded
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...phone, or at the office.
Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
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...pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.
Job Description
A service desk is a communications centre that provides a single point of contact (SPOC) between a company and its customers, employees and...
The job posting is outdated and position may be filled
Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
Assisting customers with account setup and application installations.
Ensuring optimal application functionality...
...staff in providing first-level support to all government agencies in Abu Dhabi, by planning the resources required to provide the services needed by central technical support and by developing the knowledge base to provide employees with solutions. In addition, implement...
...Key Accountabilities
▪ Respond to Service Desk calls and emails in line with SLA terms.
▪ Log and provide first-level online support for tickets using ITSM application.
▪ Escalate unresolved tickets to second-level support teams and monitor all open tickets.
▪...
...communication skills, including proficiency in email and customer service protocol.
User Support Experience: 5 years of experience in... ...Knowledge of ITIL best practices is preferred, especially in service desk procedures, incident and request management.
Issue...
~ BSc (IT) Degree or Higher Diploma in Information Technology.
~3+ years of experience in a client-facing technical support/service desk context.
~ Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.
~ Microsoft...
...term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer...
Experience Level: 5+ Years
Job Requirements
ITIL Certification Good to Have
Excellent communications skills (verbal and written)
Knowledge on ITIL Framework and Terminologies
Knowledge on Windows, Mac operating systems & VDI environments
Awareness of...
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...
...Job Description *
A large utilities client is looking for a Service Desk Analyst to join their team in Port St. Lucie. They will be providing superior customer support for the company and all its subsidiaries. The Service Desk Analyst coordinates and provides support...
...For our Digital Service Center we are looking for an enthusiastic Junior Service Desk Engineer;
In your new position as Digital Service Center Engineer you will be responsible for the excellent functionality by managing and maintaining a growing number of Siemens...
...work environment. You will primarily be responsible for providing desk stop support - remote and onsite, to all employees in the UAE.... ...support to users.
Handling the variety of walk-in requests to the Service Desk in a professional manner.
On-site desk side support for...
...Provide top-notch technical support and assistance for computer systems, hardware, and software. Be the go-to person for users facing IT service issues.
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User Support: Respond to user queries...
...About us:
Synergy Associates is an International IT Managed Services Provider (MSP) with offices and clients in London, New York, LA,... ...remotely when not with clients.
Responsibilities:
As a service desk engineer, you will investigate and diagnose end-user issues,...
...company, in an exciting & dynamic industry.
Job Description JOB PURPOSE:
Support all PBG business by providing operational services and support, allowing them to focus on business growth and building new relationships for the bank. Main channel for complaint....
...activities.
Developing and implementing plans for the maintenance of computers and devices. Familiar with the quality standards of service provision.
Knowledge of computer and hardware maintenance solutions.
Familiarity with the use of virus protection software....
...Leads the service desk team to carry out customer support operations properly and promptly, monitors and evaluates the overall performance to ensure problems are timely responded to and accurately resolved.
Ensures all problems and gaps handled by the service...