Spa Manager manages the spa facility. Administers, plans, and evaluates programs for all age groups. Being a Spa Manager hires, trains, and monitors the performance of professional spa personnel. Ensures that program goals are met and adheres to local, state, and federal regulations regarding cleanliness, accessibility, and safety of the facility. Additionally, Spa Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Spa Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Spa Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.
Spa Manager Job Description Template
Our company is looking for a Spa Manager to join our team.
Responsibilities:
- Manage all outlets within the facility including the treatment rooms, wet area, gym and health bar;
- Identify individual training needs or development opportunities for employees and action or plan interventions accordingly;
- Create, update and implement departmental SOP’s;
- Promote services, products and discounts on social media;
- Hire and train beauticians, as needed;
- Attend hotel communication meetings regularly;
- Keep updated records of costs and revenues (e.g. daily, monthly and quarterly);
- Establish and maintain a professional business relationship with all vendors;
- Demonstrate sincere customer focus and true appreciation for the guest experience;
- Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions and sales techniques;
- Develop, follow and ensure that all safety and emergency policies, procedures and practices adhered to;
- Control costs of goods purchased, service supplied and labor necessary;
- Arrange for regular maintenance services for all equipment;
- Produce annual marketing plan in conjunction with the hotel;
- Develop and implement spa goals, policies and procedures.
Requirements:
- Able to problem solve effectively;
- Basic accounting skills for stock take and retails sales management;
- Strong interpersonal and communication skills;
- Professional attitude;
- 2+ years of experience as a Spa Manager/Assistant within a 4-5* luxury hotel/resort;
- Good attention to detail, even when multi-tasking;
- Able to work in a pressurised environment;
- French or German speaking would be beneficial however not essential;
- Female / European;
- Purchasing and inventory skills;
- Spa-related qualification;
- Able to maintain Staff discipline and HR requirements as required;
- Sound financial acumen;
- Line management experience;
- Fluency in English.