Technical Support Job Description Template
Our company is looking for a Technical Support to join our team.
Responsibilities:
- Conducting technical training towards customers and BLÜCHER coworkers;
- Attending trade exhibitions, conferences and customer meetings;
- Meeting with technical consultants and architects to get specified;
- Aligning with the company’s global sales strategy and targets;
- Arranging customer meetings to introduce new products and solutions;
- Promote company services and products to clients;
- Handle all client questions, complaints, requests, and feedback in a polite way;
- Making sure that the most urgent issues are worked on immediately;
- Advising customers of new technical updates and products;
- Troubleshoot and report client needs to Data Outsource team;
- Availability to travel 40-60 days yearly;
- Sourcing new potential customers and maintaining regular contact with existing customers;
- Putting together technical proposals and tender documents;
- Providing internal technical support to the global sales team;
- Keeping up to date with competitors’ activities and technical features.
Requirements:
- Preferably with working experience and knowledge on ISO 27001 ISMS standard;
- At least high school Graduate;
- Basic Computer Skills;
- Preferably Less than 1 year experience specialized in IT/Computer – Hardware or equivalent;
- Ability to impact technical knowledge to end-user;
- At least 4 Year(s) of working experience in the related field is required for this position;
- Familiar with SSL VPN’s, configuring, troubleshooting, and supporting;
- Functional knowledge of Android operating system;
- Familiar with IT Service Desk/ Help Desk ticketing systems;
- Completion of a bachelor’s degree in Computer Science or any IT- Business related course;
- Ethics – Treats people with respect; Keeps commitments; Works with integrity;
- Possess excellent customer relations, negotiation skills and computer literacy;
- Meeting deadlines;
- An ability to prioritize and delegate tasks;
- A technical, logical thought process.