Technical Support Specialist

Assist scientists, technologists, or related professionals in building, maintaining, modifying, or using geographic information systems (GIS) databases. May also perform some custom application development or provide user support.

Technical Support Specialist Job Description Template

Our company is looking for a Technical Support Specialist to join our team.

Responsibilities:

  • Develop and share knowledge;
  • Facilitate issue identification and analysis;
  • Build relationships with customers;
  • Provide technical training;
  • Track requests resolution;
  • Test products & software;
  • Investigate and resolve technical issues.

Requirements:

  • Willing to learn new skills and flexible enough to adapt to a dynamic working environment;
  • With excellent English communication and client servicing skills;
  • Computer Hardware Troubleshooting;
  • Apply job knowledge to provide accurate and up-to-date information;
  • Previous technical support experience is a plus;
  • Communication skills;
  • Knowledge in troubleshooting computer hardware and software.