Housekeeping Administrator at InterContinental Dubai Marina Hotel & Residences

Housekeeping Administrator

We invite you to join InterContinental Dubai Marina Hotel & Residences as a Housekeeping Administrator .

InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina, with 328 rooms and residence suites, flexible event space and restaurants & bars.

Responsibilities

• Coordinate daily housekeeping operations and communicate room priorities with the Front Office.
• Update and maintain accurate room status in the Property Management System (PMS).
• Investigate and resolve room status discrepancies.
• Answer departmental telephone calls and respond promptly to guest requests.
• Prepare daily reports, room assignment sheets, and productivity reports.
• Maintain housekeeping records, filing systems, and departmental documentation.
• Assist with payroll administration, attendance records, leave tracking, and scheduling.
• Raise and monitor purchase requests and maintain inventory records for housekeeping supplies.
• Coordinate with Engineering for maintenance requests and follow up until completion.
• Ensure all departmental communication is properly documented and distributed.
• Maintain confidentiality of guest and hotel information.
• Ensure compliance with IHG brand standards, health & safety regulations, and hotel policies.
• Attend departmental meetings and training sessions.
• Liaise Rooms for Pest Control, Carpet & Upholstery cleaning, PPM and Deep Cleaning rooms.
• Maintain office organization and cleanliness.
• Assist with special projects, deep cleaning schedules, and audits when required.

Benefits

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Qualifications

• 3 years in a Housekeeping environment, with a minimum of 1-2 years in the role of Housekeeping Administrator/Coordinator.
• Strong attention to detail and ability to perform repetitive tasks efficiently.
• Professional demeanor and excellent customer service skills.

EEO Statement

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance.