CID Data Entry Agent

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart, ​
Join us and become a Heartist®.

Job Description

Being a Novotel & Adagio Heartist is passionate about his profession and has the desire to satisfy customers, is proud of the brand and its mindset: As a CID Data Entry Agent, your main responsivity will be to update the guest's information in CID system.

• Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check in and check out) in the online system of the Novotel & Adagio simultaneously.
• Follow all relevant Front Office procedures linked to the CID system
• Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team
• Maintain the CID log book every shift reporting the system status, count and any issues needs to be handed over or followed up
• Ensure that all guest documentations are available and up-to-date
• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his/her irreproachable attitude
• Maintain an up to date knowledge of the hotel and local services
• Report for duty punctually wearing the correct uniform and name tag
• Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations in particular the policies and procedures relating to Fire, Hygiene, Health and Safety
• Comply with local legislation as required
• Respond to any changes in the department as dictated by the needs of the hotel
• Attend training and meetings as and when required

Qualifications

• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Service focused personality is essential
• Good presentation and confident speaking skills
• Prior experience working with CID or a related system
• Fluent in English & Arabic

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.