Call Center Agent
Full-time
Ai Forge
Job Brief:
We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls and provide support to customers. The ideal candidate should have good communication skills a positive attitude and the ability to handle customer inquiries efficiently while following company guidelines.
Handle inbound and outbound customer calls professionally
Respond to customer inquiries and provide accurate information
Resolve customer issues and complaints in a timely manner
Maintain records of customer interactions and updates
Follow call center procedures and service standards
Escalate complex issues to the appropriate team when required
Work collaboratively with team members and supervisors
Skills Required:
Good communication and listening skills in English
Basic computer knowledge and ability to use call center systems
Strong problem-solving and interpersonal skills
Ability to handle customers professionally and patiently
Time-management and organizational skills
Ability to work in a team environment
What We Offer:
Competitive salary based on experience
Training and onboarding support
Supportive and professional work environment
Opportunities for career growth and development
Vacancy posted 17 hours ago
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