Operations Manager

Job Description

Do you love to inspire others? Looking to be part of a team with an iconic brand? Here’s your chance!

Your energy, focus and passion will enable you to deliver the company brand standards through a clearly defined business plan and KPI’s on a day to day basis. You will ensure that all aspects of the hotel operations are compliant with brand, operational, policy and legal requirements. As an inspired leader you will focus on delivering the guest experience, working to remove barriers and develop an engaged team who understand the operational goals and deliver the growth agenda.

What will I be doing?

• Translating the operational strategy and delivering the brand proposition on a day to day basis through engaged and driven and well trained teams.
  

• Directly managing housekeeping, maintenance front of house and in some instances F&B departments
  

• Recruit, Train and lead a team of people, developing successors within the business and achieving the “promote from within” strategy at all opportunities and engaging future leaders.
  

• Building a world class customer focused culture in your hotel to ensure the consistent delivery of our goals.
  

• Effectively manage controllable expenses and focus on maintaining/improving profit margins without compromising the guest experience and team engagement to deliver our financial targets.
  

• Analyzing performance using key business measures to feedback and provide insight, then developing action plans that target the levers to drive performance through a solid understanding of your business.
  

• Review the guest journey, including experiencing partners service provision (F&B etc.) at key trading times, always talking and listening to guests and your team to gain more insight in order to improve business processes and identify improvement opportunities.
  

• Demonstrating a clear understanding of the performance of your hotel, the marketplace and your competitors’ activities and sharing this with key stakeholders to support the delivery of the GCC Business Plan.
  

• Working effectively with Sales Manager to deliver short, medium and long-term sales growth.
  

• Monitoring and influencing our Revenue Management Systems to ensure its effective deployment to deliver optimum rates for our product and expected market share within our competitor set.

Requirements

• Experience managing large teams

• A solid understanding of cleaning bedrooms and managing inventories

• Experience navigating customer feedback, inventory and maintenance related and other computer systems.

• Inclusive Team Engagement Skills

• Developing and Empowering a team

• Recognition and Celebrating Success

• Managing Difficult conversations

• Resilience

• Learning Agility

• Managing Change

• Time Management and planning

• Analytical Thinking and problem solving

• Effective communication

Experience

• 5years of relevant experience in managing operations across all departments within the hospitality industry.

• Ideally possess a graduate degree or equivalent in Hospitality, Business Management, Administration or a related field

Benefits

We offer a competitive salary package, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.
Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "I'm interested" button and join the team!