Restaurant Manager (Lobby Lounge)

PURPOSE OF POSITION

To lead and oversee the daily operations of the Lobby Lounge ensuring the highest level of personalized service product excellence and brand representation. The role focuses on creating exceptional guest experiences driving revenue through strategic initiatives and maintaining elevated standards consistent with the image of a luxury five-star hotel in Dubai.

KEY ROLES & RESPONSIBILITIES

Operational Excellence

• Oversee and coordinate all Lobby Lounge operations to ensure smooth efficient and refined service delivery.
• Ensure ambience presentation and service consistently reflect the brands luxury standards.
• Conduct regular inspections of service areas to ensure hygiene cleanliness and setup excellence.
• Implement and monitor SOPs in line with corporate and local F&B standards.

Guest Experience

• Lead by example in providing gracious attentive and intuitive service.
• Handle guest feedback promptly ensuring effective service recovery and reinforcing guest loyalty.
• Maintain and update a database of guest preferences to support personalized experiences and repeat visits.
• Collaborate with PR & Marketing to plan and execute promotional events seasonal activations and themed offerings.

Team Leadership & Development

• Demonstrate superior product knowledge across all menu items including afternoon tea beverages and seasonal offerings.
• Recruit train and develop a high-performing team that embodies the hotels service philosophy.
•  Conduct daily briefings performance evaluations and ongoing training focused on guest engagement product knowledge and upselling.
• Foster creativity and initiative among team members to enhance guest experiences.
• Ensure professional grooming and behavior in line with brand standards.

Financial Performance

• Manage outlet financial performance through cost control inventory management and revenue optimization.
• Collaborate with F&B Management and Finance to review budgets forecasts and profit margins.
• Monitor sales trends identify opportunities and implement strategies to maximize profitability.

Collaboration & Compliance

• Liaise effectively with Kitchen Engineering Housekeeping and Stewarding teams to ensure seamless operations.
• Ensure full compliance with HACCP Dubai Municipality and hotel sustainability health and safety standards.
• Oversee daily opening and closing procedures cash handling and reporting accuracy.

PERSONAL ATTRIBUTES

• Strong sense of ownership and attention to detail reflecting a five-star service culture.
• Exceptional communication and interpersonal skills.
• Sophisticated presentation and grooming reflective of a luxury environment.
• Strong leadership and people management abilities.
• Creative mindset with a passion for hospitality and guest engagement.
• Culturally aware and capable of managing a diverse multicultural team.
• Excellent problem-solving and decision-making skills.

Qualifications :

QUALIFICATIONS

• Advanced knowledge of luxury service standards (e.g. LQA) preferred.
• Degree or Diploma in Hospitality Management or equivalent.
• Fluent in English; additional languages are an asset.

EXPERIENCE

• Minimum 35 years of F&B management experience in a luxury hotel or upscale restaurant environment.
• Proven success in managing high-volume operations with a focus on afternoon tea lounge or all-day dining concepts.
• Demonstrated track record in guest satisfaction and team development.

Additional Information :

Raffles Dubai Sheikh Rashid Road Wafi 121800 Dubai United Arab Emirates

Remote Work :

No

Employment Type :

Full-time