Customer Insights & Performance Strategy Lead
First Abu Dhabi Bank FAB
First Abu Dhabi Bank FAB is seeking a seasoned professional to drive strategic support and execution of the Service Monitoring and Customer Insights roadmap. You will partner with the Head of the function to set priorities, milestones and deliverables for major projects across business groups.
In this role you will oversee day-to-day service KPI monitoring across channels, manage customer surveys (NPS/CSAT and benchmarking), and prepare reports and dashboards.
#J-18808-LjbffrVacancy posted 22 hours ago
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