Workshop Manager

Job Summary (in List Format):


- Oversee daily operations of the workshop to ensure efficiency and high-quality standards.
- Manage and lead a team of technicians ensuring work is performed safely and to required standards.
- Schedule and prioritize tasks and jobs based on customer requirements and operational needs.
- Ensure availability and maintenance of workshop tools equipment and inventory supplies.
- Coordinate with the Sales team purchasing department and other stakeholders to meet customer demands and ensure timely job completion.
- Maintain a clean safe and organized workshop environment enforcing safety protocols and compliance with company policies.
- Keep accurate records of workshop activities including work orders job costing and invoicing.
- Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns.
- Promote and sell service agreements to customers.
- Share responsibility with the service manager for workshop P&L and assigned service area performance.
- Handle warranty claims and ensure technical staff receive relevant training.
- Requires a Bachelors degree in business management or related field with at least 5 years experience in marine workshop management.
- Must possess strong leadership organizational communication and computer skills with knowledge of marine engines and components.