Team Manager - The Grove Abu Dhabi

The Team Leader is a professional leader of the assigned product category and is able to enhance the team development and performance and support the customer journey in order to ensure the achievement of quantitative and qualitative goals assigned to the reference department.

Job responsibilities

• Reflects the Company image in terms of standing and ensures that the team is aligned as well
• Is responsible for the keeping his/her team up-to-date with regard to the course of the department under his/her responsibility
• Is responsible for the sales maximization of his/her department and the achievement of the purposes, collaborating with the Store Management team
• Is responsible for sharing periodical sales analysis in order to optimize the products re-order activities, always liaising with the Store Manager

Client management and CRM

• Keeps excellent relations with customers and ensures a high level of customer satisfaction, informing the Store Manager about VIP/Top clients
• Guarantees excellence in the welcome services and supervises the sales of his/her department in order to maintain the customer satisfaction and the qualitative standards required by Loro Piana
• Ensures that the post-sale service are managed with the same qualitative standard of sales in order to satisfy and enhance customers loyalty, always promoting the Brand image

Team management

• Supports the Store Management team in the creation of a positive working environment and coordinates the activities in order to constantly have a motivated and competent sales team
• Supervises the team activities and ensures that the customer service is in line with the standard of the Company standards of excellence
• Assist management inmentoring and leading existing team and to develop and identify new talent to ensure and create a best in class service & selling environment.
• Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as the unique Loro Piana coaching and performance app
• Establishes quantitative and qualitative goals and follows their realization through result analysis, monthly check of the activities and preparing yearly evaluations
• Realizes the planning, organizes and plans the activities, arranging the department team in order to cover the expected workload
• Ensures that the team under his/her responsibility respects all the internal procedures

Product

• Ensures that the image of the reference department and the product cure are always aligned to the Brand DNA
• Ensures that the team of his/her department is always sensitive regarding product management and its care
• Works closely with the corporate merchandising team to identify weekly, month and seasonal needs of each business line with their department. Has the ability to measure and track performance of each sku by maintaining and owning sell through reports and weekly recaps regarding best sellers and slow movers
• Provides consistent qualitative feedback on seasonal product to assist in curating buys appropriate for the market. Has a strong understanding of overall penetration of business by each category line within his/her department

Visual

• Is responsible for keeping the department displays neat and for overseeing the product rotation
• Promptly informs the Store Management team and the VM Specialist about displays and windows impact on sales

Stock

• Optimizes the department stock management in order to arrange the stock in a functional way for the sale purposes always liaising with the reference employee
• Analyzes the sales on the basis of the Company reports and verifies the stockpile of his/her own department, daily informing the Store Manager about the technical and stock information related to the product and sharing them with the reference department team

Profile

• Relevant previous work experience in a luxury boutique
• Aligned with the Brand identity, detail oriented, with strong coaching, communication, leadership and management skills
• Passion and high motivation for Loro Piana products and Brand
• Deep knowledge of the clothing and accessorize in luxury
• Strong computer skills and ability to work effectively with Microsoft Office and Outlook; SAP Retail experience preferred
• Fluent English, both spoken and written; other languages are a plus

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

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