Last Mile - Team Lead - Abu Dhabi

Department: Operations/Warehouse
Location: Abu Dhabi, UAE
Reports To: Domestic Operations Supervisor (once filled) / Shift Manager - Domestic in the interim

Key Responsibilities

Hub Operations

• Own end-to-end AUH hub operations and act as the single point of accountability for the shift.

• Own forward and reverse aging for AUH, ensuring PDD orders are dispatched on time.

• Confirm linehaul arrival from Dubai and ensure failed orders and CRAs are processed without delay.

• Manage driver arrangement and dispatch scheduling for AUH.

Team Management

• Manage the AUH debriefer and dispatcher, including daily staff attendance and shift management.

• Build proper handover discipline between shifts and functions, since none currently exists.

Tickets & Reporting

• Own AUH ticket management end-to-end, including CS escalations, WhatsApp groups, and courier-related tickets.

• Resolve tickets directly where possible; escalate only what genuinely requires the Domestic Operations Supervisor / Shift Manager.

• Produce a daily AUH performance report covering aging, CRA status, and tickets closed/open, submitted before end of shift.

Issue Resolution

• Act as the first point of escalation for AUH-related delivery issues, courier performance problems, and customer complaints.

• Identify recurring issues in the AUH operation and raise them proactively rather than handling them reactively each time.

Your skills would include:

• Proven experience in last mile logistics, transportation, or supply chain operations, preferably in an e-commerce or high-volume delivery environment.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficiency in logistics software, route planning tools, and Microsoft Excel.

• Ability to work under pressure and adapt to changing priorities.

Physical Requirements:

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Has an entrepreneurial spirit and craves a high-growth, fast-paced innovative environment seeking to disrupt the ecosystem positively.

• Prioritizes team culture and people management above all else, recognizing the value of establishing an effective organisation and internal process to drive business results.

• Is a positive team-player who thrives on challenges, the opportunity to problem solve, build/create and has the mindset that no job is too small.

• Is analytical and data driven.

Why Us

This is your chance to be a part of the No.1 E-commerce organization for Baby, Mother and Child products across the GCC and be a part of a dynamic team working towards taking the organization to its next quantum leap. We need brains, ambition, grit and passion to continue helping Mumz everywhere and to help make their lives easier.