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Senior Officer- Legal & Police OPS (Emiratised Role)

Full-time

First Abu Dhabi Bank

Ras al-Khaimah

JOB PURPOSE:

  • Assist in completion of all police & Legal request as per SOP by providing operational services and support.
  • Receive fraud related enquires and investigate the case with required details like FAB card (Debit/Credit /prepaid card transaction) Account related transaction/ Pay it Wallet transaction CC TV footage request by coordinating with internal FAB fraud departments and stakeholders.
  • Back office support to all UAE branches and departments for Accounts openings & account Maintenance related activities for Retail ELITE & GPB  (ISL & Conventional ) segment.

 

KEY ACCOUNTABILITIES:

Policies Systems Processes & Procedures

  • Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • Always demonstrate compliance to organizations values and ethics to support the establishment of a value drive culture within the bank.

 

Continuous Improvement

  • Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

 

Reporting

  • Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.

 

 

 

Qualifications :

  • Bachelor degree
  • High School / Diploma in any discipline. 1 2 years experience in customer services / Call Centre. Candidate without experience will also be considered.
  • Minimum 1 year experience (Preferable legal experience)
  • Good Knowledge of bank policy and procedures
  • Excellent communication skill in English &/ Arabic

Remote Work :

No

Employment Type :

Full-time

Go to drjobs.ae
Vacancy posted 26 days ago
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