Premium Guest Relations Rep
Etihad Airways
Synopsis
If you are passionate about delivering world-class service that truly impacts our passengers' journeys, we want to hear from you. Join our Premium Guest Relations team and be part of an organisation committed to excellence. Read through the mandatory requirements below and apply now to become an integral part of Etihad's mission to redefine premium travel experiences. Deliver an exceptional, personalised, and seamless service experience to Etihad’s Premium passengers through the Contact Canter. Ensure every interaction reflects the premium standards of the airline, supporting loyalty, satisfaction, and revenue growth with the following responsibilities:
Accountabilities:
Manage premium passenger queries and requests via phone, email, or chat with professionalism, discretion, and empathy.
Provide accurate information and assistance across reservations, upgrades, ticketing, and special services, ensuring premium care at every step.
Anticipate passenger needs and proactively offer tailored solutions or upselling opportunities that enhance the customer journey.
Liaise with internal departments (Airport Services, Concierge, Chauffeur, etc.) to ensure seamless delivery of premium experiences.
Maintain complete and accurate records of interactions in accordance with data protection and service standards.
Demonstrate expert knowledge of Etihad’s premium products, policies, and procedures to resolve complex customer issues efficiently.
Uphold service excellence benchmarks, contributing to Etihad’s Premium brand reputation and customer loyalty.
Education & Experience
- Minimum High School certification or anything above
- Previous contact centre work experience required.
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
- ...recovery solutions during irregular operations, ensuring Etihad’s premium service standards are upheld. Acting as a 24/7 concierge-style... ...proactive, high-touch support to Business, First, and VIP guests, safeguarding retention and loyalty through tailored re-accommodation...
- ...all ongoing project development and construction projects are conducted in line with the licenses and permits obtained. §Monitor related government laws and regulations affecting the development of the different projects and highlight any changes or amendments that might...
- ...and standards, and shareholder requirements. Preferred Qualifications: Bachelor’s degree in marketing, communications, public relations or related discipline MBA is an asset Preferred Experience: ~ At least 6 years of experience in outreach, corporate...
- .... Job Description First impressions are everything! As a Guest Service Agent , you will take care of the guests from the moment... ...that administrative procedures never take priority over guest relations • Anticipates guests' needs and takes them into consideration...
- ...Public Relations Officer (PRO) – Government Relations Location: Abu Dhabi, UAE We are seeking an experienced PRO to manage company registrations, licence renewals, and government transactions in Abu Dhabi. Key Responsibilities Handle company registration, trade...
AED1000 per month
...storytelling, thoughtful sound design and a consistent premium finish.ADVA is a creative marketing and production agency based in Abu Dhabi, UAE. We are looking for a highly skilled, creative and efficient remote video editor for a long-term freelance collaboration. Create...- ..., Finance, Business Administration, or a related field. CPA qualification (at least Part... ...Additional Information Rixos Premium Saadiyat Island is a unique resort; where... ...on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality...
- ...-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus... ...What you'll bring: Diploma certificate and REPS Level 2 or 3 Current First Aid and AED certification At least...
- ..., assisting employees with accommodation-related matters, and ensuring compliance with the... ...team and working environment : ~ Rixos Premium Saadiyat Island is a unique resort; where... ...on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality...
- ...-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus... ...as a PT or GX Coaching and Sports Qualifications REPS L3 First Aid Certified. Using GenAI in Your Application Process...
- ...Be the Voice Behind Etihad's Premium Experience At Etihad, exceptional service is at the... ...support to some of our most valued guests. This role is ideal for professionals... ...Performance Support and coach Premium Guest Relations Agents on call quality, tone, and...
- ...world-class hospitality and exceptional guest experiences. The property offers over 360... ...extensive conference and event facilities, and premium leisure amenities including private beach... ...Respond efficiently to guest concerns related to plumbing issues. Qualifications...
- ...world-class hospitality and exceptional guest experiences. The property offers over 360... ...extensive conference and event facilities, and premium leisure amenities including private beach... ..., Business Administration, or a related field. Minimum 3–5 years of experience...
- ...world-class hospitality and exceptional guest experiences. The property offers over 360... ...extensive conference and event facilities, and premium leisure amenities including private beach... ...corrective maintenance on all carpentry-related items throughout the hotel. Repair,...
- ...Designed with discerning business and leisure guests in mind, our incomparable facilities... ...Collaborate with suppliers to maintain premium product quality and availability. Ensure... ...machines, grinders, brewing equipment, and related tools are maintained in excellent...
- ...world-class hospitality and exceptional guest experiences. The property offers over 360... ...extensive conference and event facilities, and premium leisure amenities including private beach... ...Management, Hotel Management, or a related field is preferred. Minimum 2–3 years...
- ...world-class hospitality and exceptional guest experiences. The property offers over 360... ...extensive conference and event facilities, and premium leisure amenities including private beach... ..., or safety concerns. Support guest relations activities and special events. Ensure...
- ...facilities, expert coaches, boutique classes and premium wellness experiences, we create an... ...Service Experience: Greet every client, guest, and visitor with a warm, professional, brand... ...client escalations. Behaviour & Team Relations: Maintains a positive, respectful, and...
- ...distinctive destination where craftsmanship, storytelling, and guest engagement come together to create memorable moments for every guest... ...brand ambassador for the venue, using your expertise in gin and premium beverages to create engaging guest experiences while developing...
- ...elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest... ...dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools...
- ...elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest... ...dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools...
- ...quality beverages, support the bar team, and deliver an excellent guest experience. The Senior Bartender will play an important role in... ...drinks based on guest preferences. Support upselling of premium beverages, promotions, and signature drinks. Monitor bar setup...
- ...world-class hospitality and exceptional guest experiences. The property offers over 360... ...extensive conference and event facilities, and premium leisure amenities including private beach... ..., Tourism, Business Administration, or a related field. Previous experience in Front...
- ...elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest... ...dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools...
- ...Bachelor’s degree in Engineering, Project Management, or a related field (Master’s preferred). Strong academic performance and... ...Tax-free salary. Comprehensive life insurance coverage. Premium medical insurance for you and your dependents. Generous annual...
- ...the arranged schedule for the office. Efficient and rational use of the company tools, samples, and premiums. Bachelor’s degree in science/Pharmacy or related subject from a recognised University/Institution. MBA in Sales and Marketing is an advantage. Experience...
- ...elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest... ...dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools...
- ...elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest... ...dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools...
- ...levels of standards in terms of grooming. Build and maintain guest experience standards in order to build strong loyalty Address... ...fragrance categories Strong knowledge of luxury retail standards and premium customer service Fluent English communication skills (spoken)...
- ...profitability, maintaining brand standards, and delivering outstanding guest experiences. Key Responsibilities ~Oversee the complete... ...ability to develop and manage large teams. ~Experience in premium casual dining, fine dining, or multi-brand restaurant...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Premium Guest Relations Rep. Be the first to apply!
