Sales Assistant | Retail

Job Requisition ID: 179576

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Sales Assistant plays a pivotal role in driving sales and enhancing the customer experience within the store. Reporting to the Store Manager, the Sales Assistant is tasked with maintaining high standards of cleanliness, effectively engaging with customers, and executing various operational duties as assigned by management. Success in this role is measured by the ability to uphold visual presentation standards, deliver exemplary customer service, and contribute to store sales and efficiency.

What You Will Do:

Customer Service

• Greet customers immediately upon entering the store with a smile and non-business-like greeting.

• Create a positive first impression for the customer through an energetic attitude and adherence to dress code.

• Provide quality service in the fitting rooms and follow up with customers in a timely manner.

• Thank all customers sincerely for shopping as they exit the store and invite them back.

Sales and Product Knowledge

• Provide customers with current and relevant information about the product.

• Attempt to add on to the sale by offering additional products or services.

• Offer gift cards at the cash wrap to enhance sales.

Operational Duties

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.

• Maintain cash wrap cleanliness and ensure efficient service.

• Capture customer information in the database to improve service and marketing efforts.

Required Skills To Be Successful:

• Strong verbal communication skills.

• Ability to perform physical tasks including some heavy lifting and standing for extended periods.

• Experience with CAD packages such as AutoCAD, Sketchup, Illustrator, or Photoshop.

• Extensive customer service experience with a passion for engaging with customers.

What Qualifies You For The Role:

• High School Degree required.

• 1-2 years of retail sales experience is essential.

• Proficiency in using computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator, or Photoshop.

• Good verbal communication skills, ability to perform some heavy lifting, and stand for a minimum of 8 hours.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.