Store Manager | Retail | Toys 'R' Us, Mina Zayed

Job Requisition ID: 179575 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Store Manager is responsible for ensuring the store meets sales targets while maintaining high levels of profitability and customer satisfaction. This includes managing store operations, ensuring merchandising standards are met, and overseeing the training and development of store staff to deliver exceptional customer service and operational efficiency. The role requires leadership to drive performance, manage resources effectively, and implement strategies that align with company goals.

What You Will Do:

Sales & Profitability

• Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by adhering to loss prevention measures such as inventory management, stock movements, sales, returns, and exchanges.
• Execute and comply with company policies and store procedures.

People Development

• Support recruiting, hiring, developing, and retaining high-quality associates.
• Lead by example in training and providing ongoing feedback on product knowledge and selling skills.
• Organize weekly staff meetings and daily briefings to discuss store performance and new company goals.

Customer Experience & Sales

• Ensure excellent customer service at all times through assessment, coaching, and follow-up with the team.
• Maintain visibility and lead by example on the sales floor to support selling functions.
• Implement all visual merchandising standards, directives, promotions, and maintain cleanliness and organization of the sales area.

Required Skills To Be Successful:

• Leadership and team management skills.
• Strong communication and interpersonal skills.
• Strategic thinking and problem-solving skills.
• Proficiency in computer software, including Excel and SAP.

What Qualifies You For The Role:

• High school education or equivalent preferred.
• 1-2 years of experience as a Store Manager with a proven track record for driving sales and profit results.
• Proficient in business English, both written and verbal.
• Good computer skills, including Outlook, Excel, SAP, and detailed report analysis skills.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…