Manager - Fraud Analytics and Reporting

Job Purpose

Manage fraud data, analytics, reporting, and business intelligence activities across the Bank to provide accurate, actionable, and timely insights that strengthen fraud risk management, support investigations, enhance decision-making, ensure regulatory compliance, and protect the Bank from financial and reputational losses.

Key Responsibilities

Perform advanced fraud analytics across products, channels, customers, transactions, and fraud events to identify emerging threats, fraud trends, root causes, and opportunities for strengthening fraud risk controls. Manage the Fraud Risk Management & Investigations function’s data governance framework, centralized fraud database, and data quality controls to ensure accuracy, integrity, consistency, auditability, and accessibility of fraud information. Develop fraud intelligence reports, fraud typologies, risk indicators, and analytical insights to support fraud prevention, detection, investigations, and strategic decision-making. Produce executive dashboards, management information reports, fraud loss reporting, KPIs, KRIs, regulatory reports, and Board-level reporting packs to enable effective governance and performance oversight. Provide analytical support to fraud investigations through transaction analysis, customer and account linkage analysis, behavioral analysis, intelligence assessments, and evidential reporting to enhance investigative outcomes. Coordinate fraud data extraction, consolidation, reconciliation, standardization, and retention activities across multiple banking systems to maintain reliable and comprehensive fraud management information. Validate management and regulatory reporting outputs and support audit, compliance, and regulatory requirements to ensure completeness, accuracy, timeliness, and adherence to governance standards. Drive continuous improvement, automation, and digitalization initiatives across fraud analytics and reporting processes to enhance operational efficiency, analytical capability, and service delivery. Drive the creation of high-performance organization culture through automation and digitalization, to enhance department policies, procedures, technology infrastructure, operating capabilities and service delivery to surpass internal or external customer expectations. Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.

Job Complexity

Ability to Reviews and analyze the results arising from assignment planning, testing performed and identifying cause of systems failures, potential affects and action necessary to remedy situations. Ability to ensure that fraud investigation findings are presented in a positive and constructive form. Ability to advise a concerned stakeholder immediately for corrective action in case of material findings where written/ verbal commentary would be necessary. Ability to input/suggestions for amendment to fraud investigation approach/programs. Ability to keep informed about improvements and current developments in banking environment, and in internal auditing, Fraud examining & risk management standards, procedures, techniques and assists staff in assimilating the GRM environment. Ability to provide fraud investigation recommendations to improve the controls, provisions and operational losses. Performing work more efficiently to reduce the departmental costs etc. and effectively to produce quality deliverables. Ability to ensure that engagements are performed in a systematic, disciplined manner and with due professional care and efficiency within defined time frame. Ability to drive forward and co-ordinate a number of concurrent projects and tasks, managing competing demands.

Technical Competencies

SQL (Expert)/Oracle and/or Microsoft SQL Server Data modelling Data warehousing concepts ETL processes Database management and maintenance Advanced Microsoft Excel (including Pivot Tables, Power Query, Power Pivot, advanced formulas; VBA is an advantage) Microsoft Power BI (preferred) Tableau (advantageous) Statistical analysis Trend analysis Root cause analysis Data visualization and dashboard development Advanced Microsoft Power Point with the ability to develop executive and Board-level presentations Microsoft Word Strong written and verbal communication skills Ability to translate complex data into clear business insights

Education

Minimum Bachelor’s Degree Master’s Degree in a relevant discipline. Professional certifications such as CFE (Certified Fraud Examiner), CAMS, CCEP, ACAMS, CIA, CPA, ICA Certification, or equivalent investigative, compliance, audit, or forensic qualification

Work Experience

Minimum 6-8 years of auditing financial/other sectors - preferably three years in a banking environment at senior position