Fraud Analyst

About Edenred

Edenred is the leading digital platform for corporate services in the areas of benefits, professional mobility, and B2B payments.

Operating in 44 countries, it connects more than 60 million users to over 2 million partner merchants through more than 1 million client companies.

Edenred offers solutions dedicated to employee engagement (meal vouchers, commuting, gift vouchers, wellness, rewards, and preferential offers to boost purchasing power), mobility (multi-energy solutions, including EV charging, fleet management services, maintenance, toll, and parking), and corporate payments (virtual cards). In addition to its own solutions, Edenred also distributes offers from more than 120 partners on its platform.

True to the Group's purpose, "Enrich connections. For good.", these solutions enhance users' well-being and purchasing power and simplify the lives of professional drivers while promoting access to healthier food, more environmentally friendly products, and more sustainable mobility. They improve the attractiveness and efficiency of businesses and vitalize the employment market and the local economy.

Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.

In 2024, thanks to its global technology assets, the Group generated a business volume of nearly €45 billion, mainly through mobile applications, online platforms and cards.

Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good, DJSI Europe Index, DJSI World Index, and MSCI Europe.

The UAE Context

Edenred UAE is a fast growing payroll service provider serving more than 15,000 business and more than 2.2 million unbanked employees. We service over 10 banks and 35 financial institutions. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way offering multiple value added services via our mobile app (money transfer, mobile recharge and card services).

The Role

This position focuses on early stage fraud detection, reviewing suspicious cases and identifying red flags across customer and transaction data. You’ll support investigations, document findings in line with internal and regulatory standards, and coordinate with internal teams and law enforcement when needed. The role also involves maintaining accurate case logs and evidence records to support audits and reporting.

Responsibilities

Fraud Investigation & Mitigation

• Perform early-stage review and investigation of suspected fraud cases received from internal teams, partners, banks, merchants, customers, and third-party vendors.

• Execute first-level fraud operations activities including case intake, data gathering, and escalation of suspicious activities to Fraud Analysts or Compliance teams as appropriate.

• Review customer applications, transaction behavior, documents, and supporting evidence to identify red flags, inconsistencies, forgery, impersonation, or misuse.

• Support investigations and conduct initial fact finding across reported and system-generated alerts to establish facts.

Regulatory Compliance

• Assist in the preparation of internal escalation form in line with internal policies.

• Ensure all investigations are documented in accordance with internal SOPs, audit standards, and regulatory requirements.

• Work closely with Operations, Customer Support, and external law-enforcement agencies on fraud matters.

• Support responses to regulatory inquiries, audits, and internal reviews related to fraud cases.

• As part of the Compliance function, support licensing requirements, AML/KYC obligations, consumer duty requirements, and the review of regulatory disclosures, ensuring compliance with applicable laws, regulations, and regulatory expectations.

Management Information & Data Analysis

• Maintain accurate case registers, investigation logs, and evidence repositories.
  

Your Profile

Educational Background

Bachelor’s degree is required, preferably in Finance, Economics, Accounting, Business, Risk Management, or a related field.

Qualifications

• Minimum 2 years of relevant working experience within a Compliance, Fraud, Financial Crime, or Risk function.

• Work on a 5-day working week with rotational weekend shift availability to ensure continuous monitoring coverage

• Exposure to fraud investigations, transaction monitoring, card or payment fraud, or financial crime operations is strongly preferred.

• Good attention to detail and ability to follow defined procedures, identify anomalies, and escalate concerns appropriately

• Prior experience in a bank, fintech, payments, or regulated financial services environment is an advantage.

• Strong analytical and problem-solving skills with the ability to assess complex scenarios and large data sets.

• Good working knowledge of Microsoft Excel (filters, pivots, lookups, data analysis, reporting).

• Strong verbal and written communication skills in English.

  Certifications (Preferred, Not Mandatory)

• Professional certifications are an advantage, including: CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), ICA Certifications, CAMI / GoAML / related financial crime programs.

If you are passionate about building value with innovative solutions, thrive in a collaborative environment, and are committed to delivering high-quality software, we invite you to join our team at Edenred. Apply now and be part of our exciting journey!