Account Manager - Owner Success
GuestReady
About GuestReady
GuestReady is an award-winning hospitality management company at the intersection of hospitality and technology. Founded in 2016, we manage thousands of properties across the UK, France, Portugal, Spain and the UAE, and we build our own property management software, RentalReady. Dubai is a long-term priority market for us, and our UAE team is growing.
The role
As we grow in the UAE, we're looking for an Account Manager to join our Owner Success team in Dubai. You'll own a portfolio of property owners end to end: their relationship with GuestReady, the performance of their properties and their long-term retention. You'll work with Operations, Guest Experience, Revenue Management and Finance to deliver for your portfolio, and support Owner Success Associates as the team grows.
Key responsibilities
- Portfolio ownership: Manage and grow a portfolio of property owners, acting as their main point of contact and trusted advisor.
- Portfolio performance: Monitor occupancy, bookings and revenue across your portfolio, explain trends to owners and agree actions to improve results.
- Retention and growth: Identify retention risks early, lead difficult conversations and spot opportunities to add properties or services within your portfolio.
- Escalations: Own complex owner issues and complaints through to resolution, coordinating across teams.
- Reporting: Share regular performance updates and owner reviews, and keep accurate portfolio records in our CRM.
- Team support: Guide Owner Success Associates and help improve how we manage owner portfolios in the UAE.
What we're looking for
- 2–5 years' experience in account management, customer success or client relationship management, managing a portfolio of clients
- Confident building trust with clients and handling difficult conversations
- Commercially minded, comfortable with numbers and explaining performance simply
- Organised and able to manage a busy portfolio with competing priorities
- Proactive and accountable: you follow through until things are resolved
- Comfortable with CRM tools, spreadsheets and digital systems
- Fluent English, written and spoken
Nice to have
- Experience in hospitality, short-term rentals, real estate or property management
- Knowledge of the UAE market and holiday home regulations (DTCM)
- Arabic
- Experience with HubSpot or a similar CRM
What we offer
- Stability: a long-term role with an established, growing company that's here to stay in the UAE
- Competitive salary
- UAE visa sponsorship, covered by GuestReady
- Medical insurance from your first day
- 25 days' annual leave
- A clear path to grow within GuestReady's Career Growth Framework, with reviews every six months
- Hybrid working, based in Dubai
- Discounts on GuestReady stays for you, your friends and family
GuestReady is committed to an inclusive environment and welcomes applications from people of all backgrounds.
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