[Hiring] Customer Success Associate (Scaled) REMOTE USA

Position: Customer Success Associate (Scaled)

Date Posted: June 24, 2026

Industry: SaaS / Customer Success / Technology

Employment Type: Full Time

Experience: 2–4 Years in SaaS (Scaled or Digital Customer Success, Customer Engagement, or Consulting Roles)

Qualification: Not Specified

Salary: $85,000 – $105,000 per Year + Equity + Benefits

Location: United States (Remote)

Company: Tango

Description:

Tango is a fast-growing product-led startup focused on transforming how teams capture, document, and automate workflows. The platform helps users instantly create step-by-step guides, automate repetitive processes, and embed knowledge directly into everyday tools, improving productivity at scale.

The company is hiring a Customer Success Associate (Scaled) to support a large customer base through a combination of automation, AI-driven systems, and targeted engagement strategies. This role focuses on improving activation, adoption, engagement, and retention while delivering a seamless customer experience across hundreds of accounts.

Key Responsibilities:

• Build and manage scalable customer experience systems using automation and AI tools

• Design 1:many engagement programs including webinars, product updates, and outreach campaigns

• Monitor customer health metrics to identify risks and growth opportunities

• Improve customer activation, engagement, and retention across scaled accounts

• Collaborate with Product, Marketing, Finance, and Operations teams

• Optimize workflows by replacing manual processes with scalable systems

• Analyze customer trends to improve GRR/NRR performance

• Deliver timely communication around product updates and feature releases

Requirements

• 2–4 years of experience in SaaS customer success, digital CS, or consulting

• Experience working in scaled or high-volume customer environments

• Strong ability to build playbooks, workflows, and scalable engagement systems

• Technical aptitude with AI, automation, and workflow tools

• Strong prioritization and organizational skills

• Ability to work in fast-paced, high-ambiguity startup environments

• Comfortable engaging directly with customers when needed

• Strong knowledge of:

• Customer success and retention strategies

• SaaS lifecycle and customer journey management

• Automation and workflow optimization

• Data-driven customer engagement

• Cross-functional collaboration in tech environments

Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.

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