Night Duty Manager
Full-time
SOFITEL
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Job Description
As a Night Duty Manager, you take on a heightened sense of responsibility, focusing on delivering exceptional service and ensuring a seamless and secure guest experience within our Front Office Team. Your key responsibilities include:
- Training, coaching, and mentoring new team members.
- Ensuring compliance with all Front Office quality standards and maintaining adherence to policies and procedures.
- Coordinating activities with other departments to enhance communication and guest satisfaction.
- Assisting in the daily management of room inventory to optimize revenue while maintaining a high level of guest experience.
- Managing the membership program and ensuring that all guests who are members receive appropriate recognition and meet Sofitel standards.
- Driving the Front Desk Up-selling Program.
- Fostering cooperation and trust among colleagues, supervisors, teams, and across departments.
- Developing the potential of others through training, coaching, and development opportunities.
- Actively ensuring that teams embrace and drive Sofitel Brand initiatives while delivering on brand commitments.
- Collaborating with the AFOM to assess staffing and performance levels for maximum guest satisfaction.
- Maximizing room occupancy and utilizing up-selling techniques to promote hotel services and facilities.
- Maintaining good communication and relationships across all hotel departments.
- Participating in the development of new initiatives to enhance the guest experience.
- Working effectively with colleagues from diverse viewpoints, cultures, and countries.
Qualifications
- Diploma or degree in Hospitality or Rooms Division
- 2 to 5 years' experience
- Languages: fluent in English and a 2nd language would be a plus
Vacancy posted 21 hours ago
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