Last Mile Team Lead - Dubai Hub (Night)

Department: Operations/Warehouse
Location: Dubai South, UAE
Reports To: Last Mile Supervisor (once filled) / Shift Manager - Domestic in the interim

Key Responsibilities

Hub Operations

• Own Dubai Hub night operations, mirroring day-shift ownership across aging, dispatch, and floor management.

• Own forward and reverse aging overnight, ensuring all orders are cleared by the shift-end cutoff.

• Keep the floor clear and ensure all same-day and PDD orders are dispatched before shift close.

Team Management

• Manage the night debriefer and dispatcher, including staff attendance and shift management.

• Arrange drivers for overnight dispatch.

Tickets & Reporting

• Own night ticket management, including CS WhatsApp groups, escalations, and customer inquiries — resolved overnight rather than left for the morning team.

• Produce the night performance and CRA aging report and hand it directly to the day Team Leader.

• Conduct a formal morning handover (verbal and written) to the day Team Leader, covering open items and overnight incidents.

Issue Resolution

• Handle overnight delivery issues, delays, and customer complaints, escalating only what cannot be resolved on shift.

Your skills would include:

• Proven experience in last mile logistics, transportation, or supply chain operations, preferably in an e-commerce or high-volume delivery environment.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficiency in logistics software, route planning tools, and Microsoft Excel.

• Ability to work under pressure and adapt to changing priorities.

Physical Requirements:

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Has an entrepreneurial spirit and craves a high-growth, fast-paced innovative environment seeking to disrupt the ecosystem positively.

• Prioritizes team culture and people management above all else, recognizing the value of establishing an effective organisation and internal process to drive business results.

• Is a positive team-player who thrives on challenges, the opportunity to problem solve, build/create and has the mindset that no job is too small.

• Is analytical and data driven.

Why Us

This is your chance to be a part of the No.1 E-commerce organization for Baby, Mother and Child products across the GCC and be a part of a dynamic team working towards taking the organization to its next quantum leap. We need brains, ambition, grit and passion to continue helping Mumz everywhere and to help make their lives easier.