Help Desk Technician II
General Dynamics Information Technology
Public Trust: None
Requisition Type: Regular
Your Impact
Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.
Job Description
Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Participates in the administration of e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Maintains current knowledge of relevant technology as assigned. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. May coach and review the work of less-experienced professionals. DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 3+ years of experienceCERTIFICATIONS:
Must meet the certification requirement of DoW 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
• Security+
• Microsoft Certified Solutions Associate (MCSA) – Server or equivalent
• Cisco Certified Network Associate (CCNA)
GENERAL EXPERIENCE:
Must have intermediate level of experience in design, maintenance, and operation of small to medium networks. This experience must include administrating corporate or business’ user accounts managing mail servers, printer servers, servers. Experience in systems management, monitoring and sustainment; hardware repair for servers, PCs, peripheral equipment; software installation, maintenance and sustainment.
SPECIALIZED EXPERIENCE:
Experience in analyzing and troubleshooting military networks include:
• Microsoft Enterprise Server 2008/2012 or later version
• Microsoft Windows Operating Systems
• Microsoft Exchange 2010/2013 (or later version) and other mail applications (local and remote)
• Microsoft Active Directory 2008/2012 or later version
• Network Server Backup
• DHCP, DNS, WINS, and Domain Controllers
• Site specific equipment listed in the task order
Plus experience in:
• Hardware troubleshooting, installing, servers, personal computers, and peripheral equipment.
• Software installation, maintenance, and sustainment.
• Customer Service and remote support
Clearance: secret
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#DefenseOCONUS
Work Requirements
Years of Experience
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Certification
Travel Required
Less than 10%
Citizenship
U.S. Citizenship Required
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