Open Jobs D-Commerce IT Operations Manager 261953

EN JOB DESCRIPTION

KEY POSITION PURPOSE:

As a regional best in class Omniretail luxury company Sephora is seeking a highly skilled and experienced Dcommerce IT Operations Manager to oversee the technical aspects of our Dcommerce operations the role will operate at the intersection of ECommerce & IT. We are operating in 6 countries with SFCC platform along with OrderDynamics as and OMS and ContentFul as a headless CMS within a very rich and various tech ecosystem with a mix of both approaches: bestofbreed and bestof suit. The successful candidate will be responsible for ensuring the smooth functioning of our DCommerce platforms managing IT infrastructure and leading a team of IT professionals to ensure business continuity maintain optimal performance security reliability and systems metrology.

KEY ACCOUNTABILITIES:

Dcommerce Platform Management:

• Oversee the daytoday operations of our Dcommerce platforms including website & app performances high availability scalability and business continuity.

• Collaborate with crossfunctional teams to support implementation of technical new features enhancements and integrations in alignment with business objectives.
• Take over the existing monitoring and implement new monitoring features to track and trace website & app traffic trends and build performance metrics to identify areas of improvement.

IT Infrastructure Management:

• Manage and maintain all IT infrastructure components related to the Dcommerce platform and oversee the design implementation and maintenance of robust IT infrastructure supporting digital commerce activities including servers databases networks cloud services storage solutions and security systems.

• Implement and enforce best practices for system configuration data management and disaster recovery.
• Manage the scalability and the performances to handle peak loads during sales events and maintain optimal performance to provide a seamless customer experience.
• Set up monitor and adapt cyber security rules and configurations this includes:
  • Vulnerability management
  • To ensure appropriate security posture on AKAMAI for different modules
  • WAF Web Bot Manager
  • SDKApp
  • Anti DDOS
  • CDN
  • Account protector
  • Page Integrity

Data protection privacy and Compliance:

• Data Protection: Implement and monitor robust security measures to protect customer data financial transactions and sensitive information.

• Compliance: Ensure compliance with relevant regulations and standards such as GDPR PCIDSS and industryspecific requirements.

Team Leadership and Development:

• Lead a team of IT professional stakeholders responsible for supporting the Dcommerce platform.

• Provide coaching mentoring and professional development opportunities to colleagues and team members.
• Foster a culture of collaboration innovation and continuous improvement within the IT operations team.
• Proactively adapt structure and streamline the teamwork.

Vendor Management:

• Manage relationships with thirdparty vendors and service providers including hosting providers software vendors and security vendors and colleagues from Sephora EU and LVMH.

• Review and negotiate contracts validate service level agreements and pricing terms to ensure value for the organization.
• Monitor vendor performance and address any issues or concerns in a timely manner.
• Define SLR/SLO/SLA and monitor the QoS with the stakeholders.

Incident Management and Troubleshooting:

• Develop and implement incident response procedures to address technical issues outages and security breaches.

• Coordinate with internal teams and external partners to resolve incidents and minimize downtime.
• Conduct RCA and postincident reviews to identify root causes and implement preventive measures.
• Proactively adjust and implement alerting and monitoring.
• Trace and track incidents/program backlogs priorities and include them in the PI.

Continuous Improvement:

• Process Optimization: Identify areas for process improvement within IT operations and implement measures to streamline workflows and enhance productivity.

• Performance Metrics: Define and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations.

SKILLS QUALITIFCATIONS AND PERSONAL ATTRIBUTES

You should have a blend of technical skills managerial experience and specific personality traits to effectively oversee the IT infrastructure supporting digital commerce operations. Your personality & Knowledge should match with the below qualities:

• Adaptability: A flexible and adaptable mindset to navigate evolving technologies market dynamics and business requirements in the digital commerce landscape.

• Collaborative: A teamoriented approach with excellent communication and interpersonal skills to collaborate effectively with colleagues across different departments and levels of the organization.
• Analytical Thinking: Strong analytical skills with a detailoriented mindset to analyse complex problems evaluate options and make wellinformed decisions that drive business outcomes.
• Resilience: The ability to remain calm and composed under pressure resiliently overcoming challenges and setbacks to maintain high levels of performance and service reliability.
• CustomerCentric: A customercentric mindset focused on delivering exceptional user experiences driving customer satisfaction and building longterm relationships with digital commerce stakeholders.
• Continuous Learner: A passion for learning and staying updated on emerging technologies industry trends and best practices in digital commerce and IT operations.
• Have around 10 years experience ideally in an OmniRetail company.
• Be fluent in English. Arabic & French are plus.
• Have minimum a bachelors degree or equivalent with a significant tech background.

• Ecommerce Platforms.

• IT Infrastructure onprem and cloud (IAAS PAAS SAAS DAAS BAAS.
• Software Development.
• CyberSecurity.
• Payment Gateways.
• Supply Chain Management.
• User Experience (UX) and User Interface (UI) Design.
• Analytics and Data Management.
• Regulatory Compliance.
• Team and stakeholders Management.

Most importantly candidate needs to live and breathe Sephora Culture.

Required Experience:

Manager