Raffles Club Agent
Full-time
AccorHotel
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception private check in / out cashiering foreign exchange and assisting guests with inquiries.
KEY ROLES & RESPONSIBILITIES
- Greet guests at all times in a friendly and helpful manner
- Register and room all Raffles Club guest arrivals according to established procedures
- Perform check-in check-out and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
- Attend to guests complaints inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be sold on an onward booking to another Raffles property
- Ensure that guests depart the hotel with a positive impression of the hotel service
- Perform audit balances and prepare all reports for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Offer secretarial duties for guests such as faxing posting copying scanning etc.
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that Reception and Lounge work area is clean and in an orderly state at all times
- Performs related duties and special projects assigned
- Adhere to OH&S policies and procedures
- Set up for Breakfast High-Tea & Cocktail Hour & ensure timely replenishment of amenities
- Forecast weekly stock intake on food and beverage in the lounge
Qualifications :
PERSONAL ATTRIBUTES
- Good level of engagement with guests
- Ability to work cohesively as a team with a multi-cultural workforce
- Excellent communication skills
- High level of integrity enthusiasm dedication support for continuous improvement
- Good knowledge of Front Office and F&B Operations
QUALIFICATIONS
- Post Secondary school education or Diploma from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 1 - 2 years relevant experience in customer service/guest relations
Additional Information :
Raffles Dubai Sheikh Rashid Road Wafi121800 Dubai United Arab Emirates
Remote Work :
No
Employment Type :
Full-time
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Raffles Club Agent in Dubai vacancy
- ...To manage all activities relevant to the Front Desk such as the reception to be responsible for all activities relevant to Raffles Club check in / out cashiering foreign exchange and assisting guest with inquiries. KEY ROLES & RESPONSIBILITIES Greet guests at...
AccorHotel
Dubaimore than 2 months ago - ...Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast afternoon tea bar service and canapés). Controlling inventory needed for Raffles Club pantry Identifying...
AccorHotel
Dubaia month ago - ...To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the companys core values. Key Roles & Responsibilities...
AccorHotel
Dubaia month ago - ...guests in a warm and welcoming environment. Build rapport with and take a genuine interest in all children and parents utilizing the clubs child activity services. Participate in everyday activities such as organizing arts and crafts time leading games reading stories...
Marriott Hotels Resorts
Dubaimore than 2 months ago - ...sports, and themed events. Ensure a safe and welcoming environment, monitoring the behavior and well-being of all guests in the Kids Club areas. Foster positive interactions, creating an enjoyable and memorable experience for young guests. Communicate effectively...
- ...care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Liaise with Director of Entertainment / Rixy Club Supervisor to create a safe environment for all children attending the kids club / crèche Ensure all parents fill in the...
- ...the world, dare to challenge the status quo! #BELIMITLESS" Job Description Performs all managerial functions for the Kids Club Staff according to company policies and procedures including, hiring qualified Kid s Club Attendants, training, performance Schedules...
- POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take...
- ...status quo! #BELIMITLESS" Job Description MAIN DUTIES AND RESPONSIBILITIES ~ Assist the smooth running of the Kids Club on a day to day basis to achieve the highest possible levels of guest satisfaction. ~ Create new, unique and interesting kids activities...
- POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards...
- Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life...
- Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and...
- ...RIKAS Hospitality Group is a Dubai-born collection of award-winning restaurants, cafés, beach clubs, and lifestyle destinations. Renowned for its innovative concepts, exceptional service, and commitment to hospitality excellence, RIKAS creates memorable experiences...
- Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand...
- ...Ticketing Agent We are seeking a customer-focused and detail-oriented Ticketing Agent to assist clients with flight reservations, ticket bookings, itinerary planning, and travel-related services. The ideal candidate should have excellent communication skills, strong...
- POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests...
- ...As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. Key Job...
- ...We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be...
- ...TICKETING AGENT – HIRING NOW We are currently hiring a Ticketing Agent to assist customers with travel bookings and reservation services. This is a great opportunity for individuals who are interested in the travel and tourism industry and want to build a strong career...
- ...and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper...
- ...REAL ESTATE AGENT A growing real estate company is seeking an ambitious and customer-focused Real Estate Agent to join its team. This is a great opportunity for individuals who are passionate about property sales, client relationships, and building a successful career...
- We are searching for our client, a global Hotels company, a Kids Club Attendant to join their business in Saudi Arabia. Position Title: Kids Club Attendant Position Type Permanent Start Date: ASAP Location: Riyadh, Saudi Arabia - onsite work Contact: Davor Molnar | +49...
- ...work of heart , Join us and become a Heartist ®. Job Description What you will be doing: As a Guest Service Agent (Front Office); you will have the opportunity to showcase your customer services skill and create memorable moments for our guests from...
- ...CALL CENTER AGENT – HIRING NOW We are currently hiring a Call Center Agent to handle customer calls, provide support, and ensure excellent service delivery. This is a great opportunity for individuals who are confident, well-spoken, and interested in customer service...
- ...Job Description WE'RE HIRING - TICKETING AGENT Join our team as a Ticketing Agent and assist customers with travel bookings and reservation services. Responsibilities: Process flight and travel bookings Assist customers with ticket reservations and inquiries...
- ...Job Title – Real Estate Agent Location: Dubai, UAE About the Role We are seeking a motivated and customer-focused Real Estate Agent to assist clients in buying, selling, and leasing residential and commercial properties. The role involves generating leads,...
- ...We are looking for a Reservation Agent to handle customer bookings and inquiries in a professional and efficient manner. Responsibilities: Handle incoming reservation requests (calls, emails, WhatsApp) Book, modify, and cancel reservations accurately Provide information...
AED1000 per month
...Job Description: We are seeking a dynamic and driven Sales Agent to join our team and help us expand our client base. This role is ideal for a motivated individual with a passion for sales and client relations, who is eager to make a significant impact in a growing company...- ...Elite Luxora Properties LLC is seeking motivated, ambitious, and enthusiastic individuals to join its expanding team as Real Estate Agents in Dubai. This opportunity is ideal for candidates who are passionate about property sales and eager to build a rewarding career in...
- ...Job Description: A Real Estate Agent plays a crucial role in the property market by facilitating transactions between buyers and sellers. They work with clients to guide them through the process of buying, selling, or renting properties. This position requires an individual...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Raffles Club Agent. Be the first to apply!
