Sales Assistant | Retail | Toys "R" Us, Dalma Mall

Job Requisition ID: 181331 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Assistant is responsible for generating sales and delivering a positive customer experience at Toys R Us, MENA. The role requires managing various operational duties assigned by the store management team, including maintaining store standards in cleanliness and visual presentation. Success in this position involves creating a welcoming environment for customers, providing relevant product information, and efficiently handling transactions while aiming to enhance the customer in-store experience.

Customer Service

• Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provide customers with current relevant information about the product, assisting them in making informed purchase decisions.
• Thank all customers sincerely for shopping and invite them back as they exit the store.

Sales and Operations

• Generate sales by creating a positive first impression for the customer through an energetic attitude and adherence to the dress code.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.
• Attempt to add on to sales by offering additional products or services.

Store Maintenance and Presentation

• Maintain store standards and cleanliness to ensure a sparkling clean and organized environment.
• Ensure visual presentation standards are met, contributing to an attractive store layout.
• Perform housekeeping duties as assigned by store management.

Cashiering and Financial Transactions

• Provide efficient service at the cash wrap, capturing customer information in the database and offering gift cards.
• Maintain cash wrap cleanliness and process transactions accurately.

• Excellent customer service skills with the ability to engage and interact positively with customers.
• Ability to handle cash transactions efficiently and maintain cashier area cleanliness.
• Strong organizational skills to maintain store standards and presentation.
• Skill in using design software such as AutoCAD, Sketchup, Illustrator, or Photoshop.

• High School Degree or equivalent.
• 1-2 years of retail sales experience, preferably in a dynamic and customer-focused environment.
• Proficiency with computer-aided design (CAD) packages like AutoCAD, Sketchup, Illustrator, or Photoshop to create visuals and plans.
• Good verbal communication skills, ability to perform some heavy lifting, and capability to stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.