UAEN Shopping Experience Team Leader | Retail | IKEA DFC

Job Requisition ID: 179346 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Shopping Experience Team Leader is responsible for driving sales growth and maintaining long-term profitability through establishing strong relationships with customers and ensuring their satisfaction. This role involves implementing a standardized IKEA shopping method, supporting the mechanical sales process, and overseeing self-serve service. The leader will inspire and manage a team using knowledge of IKEA products and services, market insights, and customer understanding.

What You Will Do:

• Ensure customer guidance is in place for smooth customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co-workers in resolving customer complaints promptly.
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Motivate and inspire the department team using knowledge of IKEA product range.
• Coach co-workers, support their training paths, and oversee probation periods.
• Ensure team awareness of target sales, services, and EBP.
• Ensure co-workers are trained to provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Ensure department SOPs are shared with co-workers.
• Receive, count, and sign off cash float from Accounts Department.
• Organize cash and coins correctly in tills by denomination.
• Prepare reconciliation documents to account for all transactions at the end of the day.

• Proactivity in identifying and solving issues.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Strong customer focus and service orientation.

• High School Diploma is required.
• 3-4 years of experience in retail industry.
• Proficiency in English is a must; Arabic language is preferred.
• Strong leadership and problem-solving skills are essential.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.