Billing and Collection Team Leader

Job Summary

Cartrack UAE is looking for a proactive, analytical and detail-oriented individual to join our Finance team.

The successful candidate will be responsible for billing, accounts receivable, collections, customer account reconciliations, dispute resolution and credit control activities. This role requires someone who is comfortable working with large volumes of data, investigating discrepancies, identifying root causes and working across departments to ensure customer accounts remain accurate and up to date.

Key Responsibilities

• Prepare, validate and issue customer invoices in accordance with contracts, subscriptions and billing schedules.

• Review billing data and investigate anomalies prior to invoice generation.

• Process billing adjustments, credit notes and account corrections where required.

• Monitor customer accounts and follow up on overdue balances.

• Manage collections activities and negotiate payment arrangements where appropriate.

• Perform detailed customer account reconciliations and investigate discrepancies.

• Reconcile customer payments, credit notes, adjustments and outstanding balances.

• Identify and resolve account variances, billing issues and collection disputes.

• Manage and reconcile key customer accounts and high-value receivable balances.

• Prepare and distribute customer statements and account summaries.

• Maintain accurate records of invoices, collections, reconciliations and supporting documentation.

• Prepare aging reports, collection forecasts and reconciliation reports for management review.

• Support month-end close activities, revenue reconciliations and audit requirements.

• Work closely with Sales, Operations, Customer Care and Finance teams to resolve customer account issues and collection blockers.

• Identify opportunities to improve billing, collection and reconciliation processes and controls.

• Assist with ad hoc finance and reporting requirements as required.

Requirements

• Degree or Diploma in Accounting, Finance, Commerce or a related field.

• Minimum 3–7 years' experience in Accounts Receivable, Billing, Credit Control, Collections or Finance Operations.

• Strong customer account reconciliation experience is essential.

• Sound understanding of invoicing, accounts receivable, collections and credit control processes.

• Advanced Microsoft Excel skills, including Pivot Tables and lookup functions.

• Experience working with computerized billing, accounting or financial systems.

• Strong analytical and problem-solving abilities.

• Excellent attention to detail and accuracy.

• Strong communication, negotiation and stakeholder management skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

What We Are Looking For

We are looking for someone who enjoys investigating discrepancies, solving problems and working with large volumes of customer account data.

The ideal candidate will be proactive, organised and confident working with both customers and internal stakeholders.