Hardware Store Assistant Manager - Lead Ops & Customer Service

Assistant Store Manager | Retail | ACE Hardware | YAS Island

Job Requisition ID: 166809

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

To Assist the line manager in the effective running of the store by taking responsibility for overseeing the staff to ensure the all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example

What you will do:

• Provide high levels of customer service
• Store Operations – Assist the store manager with day to day operations
• Ability to handle the store, in the absence of the line manager, take responsibility for opening and closing the store and following procedures for such. Ability to manage big team. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item. Knowledge of commerciality and understanding all KPIs
• POS Operation – to be able to train new employees of the Point of Sale
• Excellent Product Knowledge
• To be aware about the products being sold in the store, to training new employees, to ensure increased revenue through add on sales and by correctly identifying the products required by the customer to complete projects.
• Receiving deliveries
• Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow up when investigating discrepancies
• In store Administration procedures relating to cash handling
• Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities
• To actively participate in other events to drive sales and improve the operations of the business (inc : Store Stock take, new store openings, promotional activities etc)

Required Skills to be successful:

• Strong understanding of Hardware and electronics.
• Planning and coordination
• Strong communication
• Able to communicate clearly and compassionately with the team and other areas of the business.
• Project Management Skills

What equips you for the role:

• Bachelor’s degree with3 + years either in a retail environment or previous supervisory role in a service industry

• Must have the ability to create an environment where Al Futtaim behaviours are exhibited at all levels.
• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.